Customer Service Advisor

Customer Service Advisor – Full Time (Office Based) Location: Mercury House, Cobalt Business Park, Newcastle NE27 0BY Employment Type: Full-Time | Permanent | Office-Based Salary: £23,000 – £24,000 per annum (PAYE) Holiday Benefits Hours: 37.5 hours per week (Flexible shifts & weekends required) Join one of the UK’s leading financial service providers! We’re hiring Customer Service Advisors to join a friendly and professional support team in our Newcastle office. If you're passionate about helping people and want to kick-start or grow your career in banking and financial services, this is a great opportunity! What You’ll Do: Answer incoming customer calls in a professional and friendly manner Assist customers with banking-related queries and provide accurate information Log and validate each contact on the internal system Use internal tools and systems to resolve queries efficiently Provide excellent customer service with a focus on quality and care What We Offer: Comprehensive 2–3 weeks paid training to set you up for success A supportive work environment with career growth opportunities Office-based role in a vibrant, modern workplace Competitive annual salary with holiday benefits Work with a trusted UK banking brand that values its customers and employees Who We’re Looking For: Excellent verbal communication and problem-solving skills A team player with a positive attitude Willingness to work flexible shifts and weekends as needed Previous customer service experience is a plus, but not essential – we provide full training!

Location: Newcastle Upon Tyne, GB

Posted Date: 6/7/2025