Casino VIP Services Consultant

Where passion meets opportunity The best of your adventures is the one you have yet to sail! Job Purpose MSC Cruises is the world’s third-largest cruise brand and a leader in Europe, South America, the Gulf region, and Southern Africa, with significant market share and deployed capacity. It is also the fastest-growing global cruise brand, with a strong presence in the Caribbean, North America, and the Far East. Headquartered in Geneva, MSC Cruises is part of MSC Group, a Swiss-based shipping and logistics conglomerate with over 300 years of maritime heritage. The fleet comprises 22 ships, with three new vessels launching in 2025, 2026, and 2027. The Casino VIP Services Consultant is responsible for developing and cultivating strategic relationships with VIP Casino clients, partners, and Junket Representatives through multi-platform marketing initiatives that enhance MSC Cruises' revenue and brand awareness. The role involves promoting MSC products, delivering excellent customer service, and managing casino guests' requests comprehensively, including booking, post-booking support, information, complaints, and communication. Key Accountabilities Assist casino guests in redeeming rewards (discounts, complimentary cruises), using sales skills to promote MSC Cruises products effectively. Serve as the main point of contact for casino clients to ensure high customer satisfaction and loyalty. Engage effectively with a multicultural and demanding clientele. Identify and acknowledge casino players through various programs and marketing campaigns. Maximize sales opportunities by increasing bookings and promoting casino group sailings and events. Achieve annual sales quotas and relevant departmental KPIs. Qualifications At least 2 years of customer service or sales experience. Knowledge of casino operations is not required. Professional proficiency in Chinese, fluent in Italian, English, and French. Good knowledge of Microsoft Office. University degree in Linguistics, Economics, Business Administration, Marketing, or Communications. Strong sales and persuasion skills with a customer-focused attitude. Resilient, capable of working under pressure, with attention to detail, time management, and multitasking skills. Positive, empathetic, active listener. Willing to travel for business during key casino events as a MSC representative. Our Commitment We value diverse perspectives, embrace global inclusivity, and foster an environment where everyone feels respected and empowered. We are dedicated to making a positive, measurable impact on our guests, employees, and the planet. Ready to turn your passion into something extraordinary? Join MSC Cruises and start your journey with us today! J-18808-Ljbffr

Location: provincia-di-napoli, IT

Posted Date: 6/7/2025