Customer Support Coordinator

Company description: At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide. We are one of the top 3 companies in our industry and globally leading in smart and secure access solutions. As a trusted partner, we stand for innovation, top performance and a fulfilling workplace and are one of the top 3 companies in our industry and globally leading in smart and secure access solutions. In the UK, we offer and training opportunities, as well career progression and support over 550 employees in the field as well as within our 14 different office locations. Job description: Do you have a confident manner, excellent attention to detail and comfortable with the use of CRM systems or similar? Due to expansion. we are looking for a Customer Support Coordinator to join our team, based in our NEW UK HEADQUARTERS within the Spirella Building in Letchworth, Herts A job that matters: Your Tasks Our Customer Support Coordinators ensure that our clients get the right products on time and every time, helping the customer with different product options and making sure that we maintain or excellent reputation within the construction industry. Your main responsibilities are to focus and deliver sales support to a range of customers who are looking to use dormakaba products and systems in their own projects. You would be talking directly with our customers and taking orders via email, checking the details and specifications against the requirements. But this is not just a job processing orders We are looking for a responsible person who can take ownership of customer issues, collaborating with colleagues on queries, returns and various other items relating to customer service. As well as this you would be an internal support for our field based sales team.In time you will become a dormakaba product expert, keeping up to date on new developments and new products as they are released to the industry. Experience that matters: Your Skills 2 years of work experience in a similar customer service environment Demonstrate the ability to understand products, and their life cycle Knowledge of SAP desirable, previous experience of a CRM system essential Have strong communication and organisation skills High level of self-motivation A workplace that matters: Our offering At dormakaba we care for our employees and so as well as an attractive salary offering, we also provide the following benefits : Town Centre location with free parking and easy walking distance from Letchworth Rail Station 25 Days Annual Leave Bank Holidays Hybrid working (up to 2 days per week after training) Holiday Purchase Scheme (buy up to 5 additional days across 12 months) Enhanced, Salary Sacrifice Pension Scheme (You pay 3% of your salary, we pay 6%) Life Assurance Healthcare Support, including an Employee Support and Assistance Programme Health & Wellbeing App inc. Digital GP Service Upon reaching qualifying period, enhanced maternity and paternity offer to eligible employees Access to LinkedIn Learning Employee Discounts scheme Interested? Follow the link to apply online. We look forward to hearing from you! Location: Letchworth, North Herts ADZN1_UKTJ

Location: Willian, GB

Posted Date: 6/6/2025