Accounts Receivable Lead

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70 U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service. With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com Pavion and our family of companies are seeking a talented and motivated Accounts Receivable Lead to join our corporate shared services team. Primary Responsibilities: Supervise and support a team of collections specialists to meet departmental goals. Develop and implement strategies to improve collection rates and reduce delinquency. Handle escalated collection accounts and negotiate payment arrangements with clients. Prepare and analyze collection reports and performance metrics. Collaborate with other departments (e.g., Sales, Customer Service, Legal) to resolve billing disputes. Recommend process improvements and system enhancements to optimize efficiency. Lead a team of 7-10 Collectors, or as business need determines Maintains staff by recruiting, onboarding, and continued training. Organizing employee's schedules and assignments Managing the workflow of employees and delegating tasks as necessary. Accomplishes staff results by communicating job expectations and planning, monitoring, and appraising job results. Responsible for daily oversight of team’s activities and performance Motivates direct reports by providing positive feedback and skills development. Responsible for employee one-on-one reviews and audits. Assessing the work performance of their employees and identifying areas that need improvement Conducting performance reviews Promoting employees Plans and evaluates department policies, processes, priorities, and performance goals Work with OTC leadership to develop and implement process and performance improvements Collaborate with other OTC Management and Leads to create best-in-class results Ensures department is on track to meet performance goals and make adjustments based on performance data as needed. Maintain accurate tracking reports for business unit and team Conduct account research and analysis Prepare and maintain various reports for senior level management to help track the team’s progress Review and approve adjustments Support AR Manager and OTC Director in resolving escalation issues and facilitate communication between internal and external customers Interact with customers to resolve A/R related issues Maintain dispute management process on related items Comply with the Pavion Collections Handbook and SOX accounting guidelines Basic Qualifications: College Degree, preferred in Accounting or Business, or experience comparable to position 2 years’ experience in a supervisory role for Accounts Receivable or Customer Service Must be fluent in English as the position supports US based Pavion customers Knowledge of pay apps and AIA forms Knowledge of various customer billing portals Proficiency in MS Teams, MS Word, MS Excel and MS Outlook. Must have strong computer skills Knowledge of operating standard office equipment Demonstrates a high level of customer service ability Extreme attention to detail Has the ability to work independently Must have the ability to multi-task in a fast paced and deadline driven environment Must be a team player, committed to working in a quality environment Strong sense of urgency and problem-solving skills Must be able to work Monday to Friday, 6 am to 3 pm CT or 7 am to 4 pm MX time due to doing business with US based operations and customer support. And must be willing to work additional hours to drive improvement, especially around quarter and fiscal year ends or on projects. *Role is currently work from home (WFH) however if business needs arise role could be transitioned to in office in Monterrey, Mexico region.

Location: Nuevo León, MX

Posted Date: 6/6/2025