Customer Service Specialist

Role OverviewAs part of the Customer Service business unit, the Customer Service Specialist will support Missoni’s Senior Team in planning and executing activities to ensure a best-in-class customer experience across wholesale and retail channels (both full price and off-price).You will hold full ownership of assigned wholesale customers and retail stores, managing their lifecycle to optimize both operations and sales results. Primary ResponsibilitiesEnd-to-end order management for B2B channels (Wholesale and Retail), from order entry to invoicing and delivery, ensuring compliance with agreed trade terms;Monitor deliveries, check product availability, and coordinate with internal teams such as logistics, planning, and sales to ensure on-time fulfillment;Manage and resolve issues related to shipments, returns, and credit notes;Act as the main point of contact for wholesale clients, distributors, off-price partners, and retail stores regarding order status, product availability, and any commercial inquiries;Build and maintain constant, proactive relationships with clients, distributors, and stockists, ensuring high levels of service and satisfaction;Collaborate actively during sales campaigns and showroom periods, as well as in the post-sales phase;Maintain accurate customer and store master data, ensuring timely updates of order portfolio, credit status, commercial terms, and other key information;Provide sales-related analysis and reporting to support commercial decision-making;Liaise with internal functions, including merchandising and finance, to ensure smooth order processing and high client satisfaction.Qualifications2–3 years of experience in customer service, sales operations, or similar roles within the fashion / luxury sector, preferably in wholesale environments;Previous experience with stockists and / or in the retail channel is a strong plus;Strong ability to manage B2B relationships and work cross-functionally with multiple departments;Proficient in Microsoft Excel and comfortable working with large datasets;Fluent in Italian and English (C1 / C2 level); knowledge of a second foreign language is considered an asset;Knowledge of Stealth 3000 is a plus;Excellent communication skills, precision, and a strong problem-solving attitude;Proactive mindset, flexibility, and a strong motivation to grow in a dynamic and international environment. Missoni is an equal opportunity employer and we are proud to hire and develop talented people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they in line with requirements of the role under consideration. These decisions are made without regard to age, sexual orientation, gender identity, race, color, creed, religion, ethnicity, nationality, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Customer Service Specialist • genova, Italia J-18808-Ljbffr

Location: provincia-di-genova, IT

Posted Date: 6/6/2025