Deskside Technician I

Job Description Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer opinions on new products or services. In addition, we seek a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work. Job Responsibilities Face-to-face IT support for users; Hardware installation, movement, and de-installation; Diagnosing issues concerning personal hardware (PCs, laptops, printers, scanners, etc.); System and application testing, script preparation in MS Windows 10 and MS Office 365 environment; Managing small projects related to new hardware or software installation; Installing software, patches, and updates using MS SCCM. Job Requirements 2-3 years of experience in a technical ICT environment, preferably in a manufacturing-based organization; General end-user technology knowledge; Experience with End User Workspace platforms (discovery, asset management, client management); Proficiency with Microsoft platforms (Active Directory, Office, SCCM); Experience with ITSM tools (ticket management software) preferred; Soft skills: planning and organizing, attention to detail, problem-solving, analysis, flexibility, customer sensitivity, technical writing skills; Excellent written and spoken English and Italian skills. What's Next We encourage you to apply today, as job postings may be removed at any time. For further information, contact us at recruitmentEMEA@stefanini.com. We look forward to assisting you! This job description outlines the general nature and level of work performed by employees within this role. It is not an exhaustive list of all duties and responsibilities. Diversity & Inclusion At Stefanini Group, we value diversity and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, or nationality. We encourage you to be yourself! About Us We are a Brazilian company with over 35 years of experience in delivering global IT services, including outsourcing, application development, and staffing. With a presence in 41 countries and 70 offices worldwide, we serve various industries such as finance, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. We offer career opportunities globally for passionate, team-oriented professionals. If you are customer-centric with a 'get it done' attitude, consider joining us! Learn more at www.stefanini.com and connect with us on LinkedIn , Facebook , and Instagram . Please be aware of scams falsely claiming to represent Stefanini. Legitimate offers will always come through official channels. Do not send money or personal information in response to unsolicited messages. Contact us at RecruitmentEMEA@stefanini.com if you suspect fraud. Your safety is our priority. J-18808-Ljbffr

Location: tivoli, IT

Posted Date: 6/6/2025