Customer Service Specialist

[Job Description] Solve customer's pre-sale and after-sale questions through different channels. Keep records of customer interactions, provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Identify and assess customers’ needs to achieve satisfaction. Follow communication procedures, guidelines and policies. [Job Requirements] Dutch level: C1. English Level: Fluent listening, speaking, reading and writing skills. Strong phone contact handling skills and active listening. Proficient in the use of Office software. Customer orientation and ability to adapt/respond to different types of characters. Ability to multi-task, prioritize, and manage time effectively. Ability to speak German/French is an advantage. Minimum MBO work and thinking level.

Location: Nederland, NL

Posted Date: 6/5/2025