Supply Chain & Customer Support Manager

Supply Chain & Customer Support Manager– Permanent Position (CDI) Based in Le Mesnil-Amelot (77), France Sector: Aerospace Maintenance A company specialized in aerospace component maintenance is looking for a Customer Support & Supply Chain Manager to join its site near Paris. This role involves full responsibility for procurement, customer support, and supply chain operations at the site. The manager will lead a team of approximately 9 people across customer service, purchasing, and logistics functions. Key Responsibilities Procurement, Supply Chain & Inventory Management: Oversee procurement and supply flows, including: Supplier sourcing, pricing, and negotiation for production and customer bids. End-to-end management of direct and indirect purchasing processes. Supervision of internal and external repair orders. Monitoring supplier lead times and handling escalations. Resolution of supplier disputes and non-conformities. Management of tenders and supplier selection. Maintenance of supplier catalogs and pricing alerts. Oversight of supplier contracts and performance monitoring. Regular updates of the supplier database. Manage inventory and replenishment: Maintenance of the parts database in the ERP system. Setting and reviewing safety stock levels and restocking parameters. Tracking inventory value and open order balances. Planning and scheduling of recurring orders. Warehouse & Logistics Oversight: Ensure compliance with safety regulations and industry standards (Part 145). Manage equipment handling and ensure maintenance of tools and vehicles. Supervise loading dock, inbound reception, and transport compliance. Coordinate internal delivery logistics. Manage urgent shipments and customs-related processes. Resolve reception and shipping issues and implement corrective measures. Customer Support & Administrative Operations: Maintain communication with key clients: Provide order status updates, hold regular performance calls, and participate in customer review meetings. Manage the full customer order lifecycle: From quotation and order confirmation through to delivery and invoicing. Prepare technical reports and ensure timely release documentation. Handle client disputes and ensure contract compliance. Support revenue tracking and ensure proper document archiving. Team Leadership & Continuous Improvement: Conduct regular team meetings and 1:1 performance reviews. Lead continuous improvement initiatives and update procedures. Define and track performance KPIs across internal and external metrics (suppliers, customers, OPEX/CAPEX, inventory, etc.). Support change management and Lean methodologies. Design onboarding and training paths for new hires. Candidate Profile 5–7 years of experience in the aerospace sector, with expertise in supply chain, procurement, and customer service. Fluent in English; proficiency in Microsoft Office and at least one ERP system. Strong organizational skills, adaptability, teamwork mindset, and attention to detail.

Location: Roissy-en-Brie, FR

Posted Date: 6/5/2025