Customer Service Team Lead

Social network you want to login/join with: Fluent level of English and Italian is required, Please submit your CV in English. YOUR MISSION As a CSO Team Leader, you will be a team coach responsible for coordination and development to provide premium customer service. You will act as the primary contact for proactive analysis on Customer Account management and deal with in-depth and complex issues on customer accounts to increase customer satisfaction and maximize asset productivity according to CHEP strategy. YOUR GOALS Team Management Assess, motivate, and develop the team through coaching and personalized development plans. Build a continuous improvement culture, introducing best practices, new ideas, and opportunities. Process Improvement Assess current account management activities to define improvement areas, task accountability, and team performance KPIs. Optimize processes to develop internal best practices and foster knowledge sharing. Create activity guidelines to facilitate induction of new members and ensure service consistency. Take preventive actions to maximize customer satisfaction. React positively to problems identified and undertake root cause analysis. Provide reconciliation for customer accounts relating to regular and ad hoc pricing/declaration methods. WHAT WE ARE LOOKING FOR 3-5 years of work experience in a customer-facing role. Preferred experience in an international environment. Preferred experience in a service company with customer contact, analysis, and attention to detail as key success factors. Experience working with objectives, measures, and KPIs. WHAT WE OFFER Competitive remuneration package. Annual bonus based on company and personal performance. Lunch vouchers.* Opportunity to participate in the Brambles share program. Transportation subsidy.* Referral bonus for sharing top talent. Various health and wellbeing events and programs. *Some benefits may vary in amount or type according to location; more information will be provided during your first call with one of our recruiters. J-18808-Ljbffr

Location: provincia-di-lodi, IT

Posted Date: 6/4/2025