DMart - Head of Applications

Head of Applications : We are seeking a dynamic and experienced Head of Applications to lead and manage enterprise-wide application portfolios, particularly within the retail domain. The ideal candidate will possess deep technical expertise, strong vendor/stakeholder management skills, and the ability to lead cross-functional teams to deliver operational excellence and innovation. Key Responsibilities : - Oversee day-to-day operations, maintenance, and administration of all business-critical applications either directly or through managed service partners. - Ensure high availability and reliability of systems through real-time monitoring, proactive incident management, and SLA compliance. - Coordinate and manage outsourcing/vendor partners for new requirements, system upgrades, patching, and ad-hoc operational needs. - Drive performance monitoring, event/alarm management, and ensure disaster recovery protocols are implemented and tested regularly. - Lead application upgrades, patch management cycles, and version control to maintain system integrity. - Ensure L2 support operations, data reconciliations, and escalations are handled within defined SLAs and quality standards. - Collaborate with the Governance, Risk & Compliance (GRC) team for audits, security assessments, and assurance activities. - Participate in and support project delivery by assigning project managers to collaborate with PMO and business stakeholders on application-related initiatives. - Establish KPIs, track application health, and lead problem management efforts for recurring incidents. Key Skills & Qualifications : - Experience: Minimum 14 Years (with at least 4 years in the retail domain) - Proven experience in leading application support and development teams, ideally in a retail or IT services organization. - Strong analytical, decision-making, and problem-solving capabilities. - Demonstrated leadership in cross-functional environments with experience managing vendor relationships. - Excellent communication skills with the ability to interface effectively with both technical and non-technical stakeholders. - Proven ability to manage multiple priorities, projects, and timelines in a fast-paced environment. - Bachelor's degree in Computer Science, Information Systems, or a related field (Masters degree preferred) (ref:hirist.tech)

Location: thane, IN

Posted Date: 6/4/2025