IT Engineers (3 Resources)

Tasks Dedicated onsite IT Engineers - Level 1 and Level 2 - The Desktop Technician will provide day-to-day local and remote desktop support, handle inbound calls, troubleshoot issues, and document steps taken to resolve hardware, software, and application challenges in a ticketing system. The ideal candidate should have 1-2 years of experience for the Level 1 engineer and 2-3 years for the Level 2 engineer. The Technician will also facilitate customer resolutions and coordinate with supervisors and managers to ensure operational consistency across shifts. This is a customer-facing role. Main Responsibilities include : Creating and updating knowledge articles for the KMDB & runbook. Monitoring Service Desk queues, managing tickets, and escalating as needed. Providing incident support and resolution via ticketing tools. Device repair, fault diagnosis, warranty assistance. Image deployment on new or rebuilt devices. Supporting image issues, e.g., SCCM. Supporting OS and application issues, e.g., MS Windows, Apple, Outlook, MS Office. Supporting third-party vendors and teams (networks, servers, AV). Understanding Active Directory for access management. Basic server and network support, including DNS, DHCP, TCP/IP. Connecting laptops to network devices for troubleshooting. Supporting and reconfiguring network access points. Managing stock and asset inventory, updating the Asset Management DB. Handling mobile telephony and device support issues. Printer support and troubleshooting. Meeting room and AV support. Providing infrastructure administration. Working out of hours and on-call support as needed. Categorizing and prioritizing support requests. Asset inventory and procurement support. Supporting MDM client setup and software deployment tools like SCCM. Effective communication in local language and English. Additional responsibilities for Level 2 engineers include: Working with VIP clients. Clear communication of technical issues. Mentoring less experienced technicians. Travel between offices may be required. Supporting other technicians. Using ticket management tools like ServiceNow. Advanced network troubleshooting with testing tools. Technical Skills for both roles : Strong skills in Windows OS and Office applications. Experience with Active Directory. Understanding IP telephony and basic troubleshooting. Networking skills including device rack mounting, cabling, and switch access. Technical / Business / Soft Skills for Level 2 : Team management and customer interaction skills. Self-motivated and analytical problem-solving abilities. Ability to lead, mentor, and work in diverse teams. Language Skills : Proficiency in English, both written and verbal. Desired Experience : 1-2 years (Level 1), 2-3 years (Level 2) in relevant fields. Experience with desktops, laptops, tablets, smartphones, printers. Remote support and collaboration skills. Microsoft Office, Outlook, Exchange. Optional: Mac OS support, network testing, Cisco CUCM. Customer service excellence and confidentiality. Additional Benefits : Electronic meal vouchers. Continuous learning via e-Learning platforms. 1-year fixed-term contract with potential for permanence. Competitive salary aligned with experience. TVS SCS Italia offers a stimulating environment for IT professionals eager to grow and contribute to innovative IT solutions. J-18808-Ljbffr

Location: provincia-di-roma, IT

Posted Date: 6/3/2025