Digital Customer Experience (CX) Manager

Digital Customer Experience (CX) Manager, Venezia This role is for a Permanent, Full-Time, Remote position with travel to the Group Head Office in Germany. Company Overview: Häfele is a globally recognized provider of furniture fittings, ironmongery, and hardware, known for quality and excellent customer service. We support our customers with a dedicated sales and support team. Role Overview: We are seeking a passionate Digital Customer Experience Manager to lead digital strategy and serve as the Global Process Owner for the Contact-to-Order (C2O) journey. This dual role offers the opportunity to enhance customer interactions digitally and transform global processes for seamless service. Key Responsibilities: Design and implement digital strategies across all customer touchpoints Improve the digital journey from website to social media and mobile platforms Coordinate across departments and regions to ensure a consistent customer experience Utilize data and analytics for ongoing innovation and optimization Promote digital CX best practices globally Global Process Ownership (C2O): Manage the Contact-to-Order process worldwide Standardize processes across markets and departments Lead teams to enhance performance, efficiency, and customer satisfaction Use KPIs and insights for process improvements Support change management, training, and adoption of new practices Candidate Requirements: Degree in business, marketing, computer science, or related field Fluent in English; German or other languages are advantageous Experience in digital customer experience and process management Knowledge of CRM, analytics, marketing automation, and process modeling tools Ability to build stakeholder relationships and lead diverse teams Strong analytical, problem-solving, and project management skills Customer-focused mindset with a passion for continuous improvement Willingness to travel, especially to Germany Benefits: Annual Bonus Comprehensive benefits including holiday entitlement, healthcare, discounts, pension scheme, and stock discounts Learning and development opportunities This position offers a chance to drive digital innovation and operational excellence in a global organization, with the autonomy to shape strategies and implement your vision. J-18808-Ljbffr

Location: provincia-di-venezia, IT

Posted Date: 6/2/2025