Digital Customer Experience (CX) Manager

Digital Customer Experience (CX) Manager, Perugia Company: Häfele Location: Perugia, Italy Job Category: Other EU Work Permit Required: Yes Job Reference: 7169083187698597888337137 Posted: 09.05.2025 Job Description: Position: Digital Customer Experience (CX) Manager Type: Permanent, Full-Time, Remote (with travel to Group Head Office in Germany) About Häfele: Häfele is a trusted international supplier of furniture fittings, ironmongery, and hardware, known for quality and excellent customer service. Your Role: Passionate about digital experiences and global process transformation? As Digital CX Manager and Global Process Owner for the Contact-to-Order journey, you will shape customer interactions and optimize global processes for seamless service. Responsibilities: Design and implement digital strategies across all customer touchpoints Improve digital journey from website to social media and mobile platforms Coordinate across departments and regions for consistent customer experience Utilize data and analytics for continuous innovation Promote digital CX best practices globally Global Process Ownership (C2O): Manage the entire Contact-to-Order process worldwide Standardize and harmonize processes across markets Lead cross-functional teams to enhance performance and customer satisfaction Use KPIs and insights for process improvements Drive change management and training initiatives Qualifications: Degree in business, marketing, computer science, or related field Fluent in English; German or other languages are a plus Experience in digital customer experience and process management Knowledge of CRM, analytics, marketing automation, and process modeling tools Strong stakeholder relationship and leadership skills Analytical, problem-solving, and project management skills Customer-first mindset and passion for improvement Willingness to travel, especially to Germany Benefits: Annual Bonus Comprehensive benefits including holidays, healthcare, discounts, pension, and stock options Learning and development opportunities This role offers the chance to lead digital and operational transformation at Häfele Group, with strategic influence and support for your vision. J-18808-Ljbffr

Location: perugia, IT

Posted Date: 6/2/2025