Customer Care Specialist

Job Posting Title Customer Care Specialist The challenge An exciting opportunity has arisen to contribute to Haier Europe. The Company is on a journey to achieve ambitious business growth and leadership objectives in the region, and we need someone who is passionate, proactive, self-driven and motivated to join a team of open-minded individuals. We are looking for an individual who demonstrates the core values of the Haier’s attitude: entrepreneurship and innovation, zero distance to consumers and IoT & Ecosystem thinking. A true change agent with an agile approach thriving for idea contamination and with a hyper-collaborative approach that breaks silos and creates an open ecosystem. What you will do We are looking for an individual who can bridge the gap between what our customers need and what we’re delivering, helping to meet and exceed their expectations. As Customer Care Specialist you will be dedicated to going above and beyond for a customer, leaving no stone unturned in the quest to solve their challenges and make them feel valued. Drive a seamless customer experience that creates positive sentiment for our brand Develop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customers Collaborate with our customer-success and product teams to drive constant improvement Maintain accurate records of customer interactions and steps taken to resolve issues Manage customer conversations across our support channels (in-store, online, and via phone) Answer customer inquiries and escalate complex issues to the appropriate team to ensure rapid support Proactively take steps to enhance the customer experience Share relevant customer feedback to help us improve our offerings Evaluate our customer support processes, devise improvements, measure results, and iterate Report on key customer service metrics and identify noteworthy trends What you need to succeed Must have Education: Degree, bachelor in a related field Professional Experience: Experience in the relevant sector, in organized and structured customer care environments Languages: English both written / spoken Soft skills: Problem-solving ability, backed by good judgement, ability to collaborate across departments and teams, friendly and empathetic demeanor, communication skills LI-MV1 Haier Europe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. J-18808-Ljbffr

Location: vimercate, IT

Posted Date: 6/2/2025