Credit Controller

Organisation: Leicestershire County Council Work Location: Loxley House ,Nottingham, NG2 3NG Worker Category: Hybrid working Salary: £27,717 increase to £30,066 per annum (pro rata for part time) Working Hours: 37 Hours per week - (Monday - Thursday 9am-5pm, Friday 9am-4.30pm - 1 Saturday a month - 9am-1pm Contract Type: Permanent Closing Date: 5th June 2025 Interview Date(s): TBC Are you looking for a rewarding career where you can make a difference? Do you want a job where no two days are the same 25 days Annual Leave 8 Bank Holidays Attractive Local Government Pension Scheme EMSS are looking for x1 Full time Credit Controller to join their expanding busy team EMSS are going through an exciting period of growth and have a new Credit Controller opportunity available within our team. The role would suit candidates with consumer collections / credit control experience, who are can manage their own ledger and support clients on a full 360 service, with this in mind your customer service skills will be key. About the Role You will have strong experience in credit control and the debt management of Consumer ledgers. As part of the team, you’ll be taking on a varied credit control position that isn’t just about chasing debts but also getting involved in resolving disputes. You’ll be managing Service User relationships and will be instrumental in bringing in new processes to make sure the function is running smoothly. You won’t be asked to reach unachievable targets, we want you to be able to support our customers in the best way. For information on our approach to the recruitment of ex-offenders, please see our policy statement. About You To apply for this post, you must: Full end to end ownership of Adult Social Care customer portfolio with specific KPI and collection targets met. Ensure collections are prioritised to minimise non collection risk. Work in line with benchmarked best practice, Service User needs and Finance strategy Work with service areas to identify the root causes of invoice queries and reduce repeated queries that prevent / delay payment. Identify non collectable debt and collate write off schedule for processing Identify debt required for escalating to legal action and or external debt recovery Query management, working with service users and service areas to ensure all queries are followed through and resolved where possible. You must also have an understanding of, and commitment to, equality, diversity and inclusion. In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. Interested in Flexible Working? We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc. Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the our working styles page on our career site. For more information or an informal discussion, please visit our careers site.

Location: Nottingham, GB

Posted Date: 5/29/2025