Order Fulfillment Manager

Job Title: Order Fulfillment Manager Location: Mexico Industry: Furniture / Office Furniture Preferred Languages: Fluent in English and Spanish Job Overview: We are seeking an experienced and proactive Order Fulfillment Manager to lead and optimize the end-to-end order delivery process in our Mexico operations. The ideal candidate will have strong leadership, supply chain coordination, and data management skills, with a background in the furniture or manufacturing industry . Key Responsibilities: Order Processing Oversight Supervise the timely and accurate receipt of customer orders. Ensure internal order entry is completed efficiently and without delay. Monitor order backlog and follow up on pending or delayed items. Shipping & Logistics Planning Oversee daily and weekly outbound shipping schedules. Ensure effective container planning and shipping execution with logistics partners. Coordinate loading, export documentation, and label accuracy with warehouse and 3PL teams. Demand & Inventory Coordination Align customer demand forecasts with the Material Control Planning team. Lead collaboration between procurement, production, and warehouse to ensure inventory readiness. Support safety stock, replenishment, and slow-moving inventory strategies. Performance Management & Reporting Define and track KPIs such as on-time delivery rate, container utilization rate, and order accuracy. Lead weekly reporting and analysis to drive operational improvements. Proactively resolve issues that affect delivery performance or customer satisfaction. Production Interface & Communication Receive real-time updates on production completion. Communicate line-off details and synchronize outbound plans accordingly. Support the planning of inventory depletion and make-to-stock transitions. Team Management & Process Optimization Lead and develop a small operations team. Continuously improve internal processes, SOPs, and cross-functional workflows. Champion digital tools and data transparency across teams. Qualifications: Language: Fluent in English and Spanish (mandatory). Experience: 5 years in order fulfillment, logistics, or supply chain, with at least 2 years in a managerial or supervisory role. Industry: Prior experience in furniture , home improvement, or relevant manufacturing sectors is preferred. Technical: Advanced Excel and ERP system experience (SAP, Oracle, or similar); ability to produce analytical and executive reports. Soft Skills: Strong cross-functional communication, team leadership, and ability to manage pressure in fast-paced environments.

Location: Monterrey, MX

Posted Date: 5/29/2025