Team Manager (Luxury Retail - Fashion experience)

*With focus on Ready-To-Wear • Able to manage, drive and achieve KPI(s) • Supervise and motivate team to achieve daily and monthly sales targets. • Analyze the metiers' sales results monthly to share with the sales team for performance evaluation and action plan • Coordinate and execute sales plans, marketing events and promotion programs with the team Customer Service • Ensure Client Experience standards are executed in a consistent manner. • Recommend creative ideas to build/develop a strong regular clientele. • Regularly evaluate the mystery shopping results and customer service skills of staff. • Provide coaching to the sales team on soft skills as and when necessary. • Identifies and handles client enquiries and complaints when escalated. Operations • Assist Boutique Manager to manage and oversee the daily store operations. • Ensures store presentation is consistent with the brand image. • Ensure proper security measures are enforced across processes and store. • Always ensure a high standard of grooming of all staff in the Boutique. Team Leading • Responsible for driving a positive team culture and healthy work environment. • Foster a strong team spirit and always leading in an exemplary manner. • Organize and facilitate morning briefing with Boutique Manager daily for related topics. • Monitors, coaching and assists for all new staff onboarding. • Oversee team’s development by providing on-the-job training, product training, soft skills training etc. Other Duties • Support SA and SSA recruitment as and when necessary. • Provides inputs and assists Boutique manager in management reports. • Perform yearly appraisals for the team reporting to the individual. • Perform any other duties that may be assigned from time to time by Boutique Manager. Requirements & Capabilities: • At least 5 years of relevant experience in high-end fashion, luxury industry or in similar capacity, with strong background in Ready-To-Wear. • Passion in retail industry with good selling skills. • Likes fashion and appreciates quality products. • Fluent in English. • Must be a good team player, pleasant, service oriented and self-motivated. • Strong team building, interpersonal and communication skills. • Strong analytical and problem-solving skill set. • Hands on computer knowledge of MS Office. • Able to work shifts/ weekends and public holidays J-18808-Ljbffr

Location: Singapore, SG

Posted Date: 5/28/2025