Freespace - Senior Technical Writer

Key Information : - Location : Embassy 247 IT Park, Vikhroli, Mumbai - Workplace type : Hybrid - Experience level : 6-8 years - Core Skills : B2B SaaS product documentation About Freespace (afreespace.com) : Were a workplace technology company helping organizations to achieve three key outcomes : - Right size, right design : Enabling informed decisions using real-time data to achieve portfolio optimization and the right workplace design. - Smart building automations : Streamlining processes by simplifying complex seating requirements and through occupancy-driven control and automation. - Exceptional employee experiences : Maximizing the benefits of the office by providing employees with the tools to find and reserve spaces, connect with each other and enjoy optimal working conditions. To achieve these outcomes, we provide an integrated platform that delivers actionable workplace intelligence, through a real-time analytics platform, workplace sensors, employee experience app, signage and space management solutions. We have recently been recognized with a nomination for the IFMA New York Awards of Excellence in the Sustainability category, underscoring their achievements in fostering adaptive, efficient, and sustainable work environments. About Role : Freespace is looking for a Senior Technical Writer to produce high-quality documentation that contributes to the overall success of our products. We are looking for a seasoned Technical Writer who can set up the Document charter, work collaboratively with developers, quality engineers, product managers, and usability experts to make our products easier to use. You should have excellent knowledge of the B2B SaaS product documentation requirements and tools with all its artifacts and techniques. Youll also need the ability to coordinate people and projects with your mind set on deliverables. If youre a strong communicator, a capable leader and youre invested in IOT-SaaS Product documentation, wed like to meet you. Objectives of the role : Work with product team to create documentation of the hardware and software for the customers. This includes both user-facing documentation, such as product overview, user manuals, customer facing troubleshooting guides, implementation guides etc AND technical specifications for hardware, such as Product Information, Specifications, Installation procedures, support documentation etc. Having a strong understanding of the products being documented to explain complex concepts in simple language. Also play a role in editing and proofreading the existing or new documentation that other members of the product teams have created. Conducting user testing, to ensure that documentation is suitable for the end-user. The goal is to produce high-quality documentation that meets the needs of its intended audience. Roles & responsibilities : - Develop comprehensive documentation that meets organizational standards. - Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content. - Writes user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success. - Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications. - Evaluate current content and develop innovative approaches for improvement. - Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements. - Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation. - Work with product teams to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage. - Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration. - Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation. - Use photographs, drawings, diagrams, animation, and charts that increase users understanding. - Select appropriate medium for message or audience, such as manuals or online videos. - Standardize content across platforms and media. - Gather usability feedback from customers, designers, and manufacturers. - Revise documents as new issues arise. Required skills & experience : - Proven working experience in technical writing of product documentation. - Ability to deliver high quality documentation paying attention to detail. - Understand and explain complex technical concepts. - Strong research and analytical skills. - Ability to undertake multiple projects and deliver on tight deadlines. - Excellent written skills in English. - Excellent verbal communication skills. - Strong working knowledge of Microsoft Office. - Solid grip on documentation publishing software such as Atlassian Confluence, SnagIt and other product documentation tools. - Documentation using text, pictures and videos. - Strong understanding of end user ease on usage of the documentation over the Web using Menu, TOC, Related Articles, Search Keywords etc. - Basic familiarity with the SDLC and software development. - University degree in Computer Science, Engineering or equivalent preferred. Behaviours and Mindset : - Be an advocate for high data quality standards. Ensure high standards by instilling data quality checks and documentation in work and team practices. - Be a clear thinker with a systematic problem-solving approach, breaking the problem down into simple achievable and realistically estimated steps. - Able to challenge processes & tools in zeal to creating the best Product Documentation practice. - Create an open, trusting working environment with open communication and input from all. - Be unafraid to own mistakes and push their own development as well as others in collaborating teams. Always ensure customer priority and focus. Freespace Global Perks : - Paid annual leave and public holidays to support your work-life balance. - Paid sick leave if you should fall ill. - Family Mediclaim Cover & Accidental Benefit Plan. - Company-sponsored meals in the office. - Access to funded training (internal/external) to support your career development. - Chance to refer friends and earn money through our generous Employee Referral Program. - Global employee award program giving us the opportunity to recognize and celebrate success. - Chance to get involved in shaping our culture by joining one of our Employee Resource Groups. - A creative and engaging company culture right across the business. (ref:hirist.tech)

Location: mumbai, IN

Posted Date: 5/25/2025