Customer Service Representative

Key Responsibilities: Respond promptly and professionally to customer inquiries via various channels. Provide accurate and comprehensive information to customers regarding products, services, policies, and procedures. Identify and assess customer needs, effectively troubleshoot problems, and provide appropriate solutions or escalate issues to the appropriate department. Process customer orders, returns, exchanges, and refunds in accordance with company policies and guidelines. Maintain accurate and detailed records of customer interactions, transactions, inquiries, and complaints in the customer relationship management (CRM) system. Collaborate with cross-functional teams to resolve complex customer issues and ensure timely resolution. Minimum Qualifications: High school qualifications or equivalent Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook Experience using Customer Service software No immigration sponsorship available for this position Preferred Qualifications: Ability to accurately type a minimum of 25 words per minimum Ability to interact professionally with others and work independently in a fast-paced environment Prior experience utilizing a multi-line telephone system Strong problem solving and interpersonal skills Excellent verbal and written communication skills Highly dependable team player Ability to prioritize workload and complete responsibilities on time

Location: Caerphilly County, GB

Posted Date: 5/24/2025