Medical Receptionist

Job summary Job summary: The MedicalReceptionist plays a vital role in ensuring the smooth and efficient running ofthe GP practice. In addition to traditional reception duties, this roleinvolves basic triage of patient enquiries to ensure they are directedappropriately based on clinical urgency and service need. The post-holder willact as the first point of contact for patients, providing a professional,compassionate, and efficient service both in person and on the telephone If you have experience working in an office environment, are super orgnaised and driven we would love to hear from you! Main duties of the job Duties and responsibilities: Welcome patients and visitors . Answer incoming calls, manageappointment bookings, and respond to queries. Maintain and update patient recordsaccurately using clinical systems (e.g., SystmOne) Triage and CareNavigation Signpostpatients to the most appropriate clinician, service, or self-care option (e.g.,GP, nurse, pharmacist, NHS 111). About us We are a traditional but very modern five partner practice offering a high standard of clinical care within a friendly atmosphere. We are looking to recruit a Medical Receptionist to support the work of our existing team of 20 staff members, clinical and non-clinical looking after 5470 patients Dispensing practice to 1864 patients Come and help shape the future of The Apples Medical Centre Job description Job responsibilities Welcome patients and visitors in apolite and professional manner. Answer incoming calls, manageappointment bookings, and respond to queries. Maintain patient confidentiality atall times. Handle incoming and outgoing post,emails, and administrative correspondence. Maintain and update patient recordsaccurately using clinical systems (e.g., SystmOne) Triage and CareNavigation Useagreed protocols and clinical templates to gather key information from patientsto determine the nature and urgency of their request. Signpostpatients to the most appropriate clinician, service, or self-care option (e.g.,GP, nurse, pharmacist, NHS 111) Escalate any concerns or red flagsymptoms to the duty clinician or senior staff. Supportappointment management to prioritise urgent care needs while ensuring accessfor routine issues. Maintain up-to-date knowledge ofavailable services and referral pathways to support care navigation. Job description Job responsibilities Welcome patients and visitors in apolite and professional manner. Answer incoming calls, manageappointment bookings, and respond to queries. Maintain patient confidentiality atall times. Handle incoming and outgoing post,emails, and administrative correspondence. Maintain and update patient recordsaccurately using clinical systems (e.g., SystmOne) Triage and CareNavigation Useagreed protocols and clinical templates to gather key information from patientsto determine the nature and urgency of their request. Signpostpatients to the most appropriate clinician, service, or self-care option (e.g.,GP, nurse, pharmacist, NHS 111) Escalate any concerns or red flagsymptoms to the duty clinician or senior staff. Supportappointment management to prioritise urgent care needs while ensuring accessfor routine issues. Maintain up-to-date knowledge ofavailable services and referral pathways to support care navigation. Person Specification Personal Attributes Essential Proactive and solution-focused approach to work. Understanding the need for professional confidentiality. Resilient under pressure with the ability to adapt to changing priorities. Commitment to providing high-quality support to patients and colleagues. Commitment to own professional development. Qualifications Essential GCSE grades A-C or equivalent Desirable A Levels Experience Essential Previous experience in a reception, customer service, or administrative role. Strong interpersonal and communication skills. Ability to stay calm and professional under pressure. Basic understanding of clinical urgency and patient confidentiality. Competence in using IT systems and software (e.g., Outlook, clinical systems). Team player with a proactive and flexible attitude. Desirable Experience in a healthcare setting, particularly in general practice. Familiarity with SystmOne Basic triage training or experience in care navigation. Knowledge of GDPR and data protection policies Person Specification Personal Attributes Essential Proactive and solution-focused approach to work. Understanding the need for professional confidentiality. Resilient under pressure with the ability to adapt to changing priorities. Commitment to providing high-quality support to patients and colleagues. Commitment to own professional development. Qualifications Essential GCSE grades A-C or equivalent Desirable A Levels Experience Essential Previous experience in a reception, customer service, or administrative role. Strong interpersonal and communication skills. Ability to stay calm and professional under pressure. Basic understanding of clinical urgency and patient confidentiality. Competence in using IT systems and software (e.g., Outlook, clinical systems). Team player with a proactive and flexible attitude. Desirable Experience in a healthcare setting, particularly in general practice. Familiarity with SystmOne Basic triage training or experience in care navigation. Knowledge of GDPR and data protection policies Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Apples Medical Centre Address East Mill Lane Sherborne Dorset DT9 3DG Employer's website

Location: Sherborne, GB

Posted Date: 5/24/2025