Director of Client Success

Job Description Job Description At the FoodHealth Company (formerly bitewell) , we’re not building another food app — we’re on a mission to fundamentally change the way the world eats. Our vision? A world without diet-related disease. And with $7.5M in Series A funding led by Reach Capital and Ulu Ventures , we’re poised to make it happen. Our flagship product, the FoodHealth Score , is the most widely distributed retail nutrition rating in the U.S., providing an instant reflection of the nutritional quality of any food — already live in Kroger stores like King Soopers, Ralphs, and Harris Teeter. We believe wellness should be accessible to every family in every zip code, and we’re building the infrastructure to make that possible. Director of Client Success FoodHealth Company (formerly bitewell) is looking for a Customer-Obsessed Director of Client Success to join our mission-driven startup. We need a true player-coach who can both execute hands-on client work and build our client success function from the ground up. Starting as a team of one, you'll establish the foundation for our client success strategy while directly managing key relationships that drive our growth. We're seeking an entrepreneurial leader who has "been there, done that" in the startup world and can thrive in our fast-paced environment while being fanatical about client outcomes. About FoodHealth Company At FoodHealth Company, we’re building a future where every food choice is a health decision. Our proprietary FoodHealth Score is more than just a rating — it’s a new standard in food health evaluation that simplifies complex nutrition science and empowers consumers to make better food choices. Our ambition is to bring this transparency to every grocery shelf, every food brand, every drive through, every cafeteria and every dining table across America. What You'll Do Hands-On Client Management & Team Building Own key client relationships from day one, serving as the primary point of contact while simultaneously building the client success playbook Start as a small but mighty team of one and scale the function as we grow, developing processes, metrics, and eventually hiring and leading a high-performing team Implement a scrappy yet effective approach to client management that delivers exceptional value with startup efficiency Client Success Strategy & Execution Create and execute an agile client success strategy focused on rapid time-to-value for partners Drive 100% client retention by ensuring successful adoption and implementation of FoodHealth Score API Develop client onboarding, engagement, and success frameworks that can scale as our client base grows Identify and capitalize on upselling and cross-selling opportunities with existing clients Product Expertise & Customer Advocacy Become the voice of the customer within our organization, relentlessly advocating for client needs Develop deep understanding of tech products to educate clients on best practices and value-adding features Regularly engage with clients to gather feedback and translate it into product improvements Serve as a trusted advisor to senior-level decision-makers within client organizations Operations & Cross-Functional Leadership Implement lean client success operations, defining and tracking key metrics to measure satisfaction and account health Collaborate closely with our small but mighty team across sales, marketing, and product to ensure a seamless client experience Leverage startup-appropriate tools to manage relationships efficiently and drive results Provide strategic insights to leadership about market trends, client needs, and growth opportunities Who You Are Startup Veteran : You've built and scaled client success functions at early-stage companies before and understand the unique challenges of startup environments Customer Champion : You're obsessively focused on customer outcomes and have a proven track record of nurturing client relationships that drive retention and growth Industry Insider : You bring experience from health tech, food tech, nutrition, digital health, or related sectors Do-er and Builder : You're comfortable rolling up your sleeves to manage clients directly while simultaneously creating scalable processes and systems Relationship Expert : You excel at building trust-based relationships with senior-level decision-makers and can navigate complex client ecosystems Tech-Fluent : You have experience supporting tech-enabled products or API solutions and can translate technical concepts for non-technical audiences Data-Driven Optimizer : You use data to make decisions and continuously improve client success outcomes Resourceful Problem Solver : You find creative solutions with limited resources and thrive in ambiguity Mission-Aligned : You're passionate about improving health outcomes through food and technology Why FoodHealth Company? We’re building technology that could fundamentally change how people eat and live. Our ambition is to see the FoodHealth Score on every food product, menu, and grocery shelf in America. Our culture values boldness, intellectual curiosity, and a hands-on approach. We’re looking for someone who can bring their authentic self to work, engage in thought-provoking discussions, and contribute to our mission with both expertise and enthusiasm. Additional Details Location : San Francisco, hybrid (3 days in office) Reports to : Chief Commercial Officer Compensation : $145K - $160K Bonus Equity Benefits : Health, Dental & Vision Insurance, Employee Assistance Program, Monthly Food Stipend, Unlimited PTO FoodHealth Company celebrates diversity and is committed to building an inclusive environment for all. We’re an equal opportunity employer and encourage candidates from all backgrounds to apply and bring their authentic selves to our team as we work together to revolutionize how people make food choices. Compensation Range: $145K - $160K

Location: San Francisco, CA, US

Posted Date: 5/23/2025