Commercial Operations Manager

Commercial Operations Manager | Manchester | Fashion | £60k - £80k Zachary Daniels are supporting a high growth fashion brand with the appointment of a Commercial Operations Manager. Sitting at the crossroads of Operations , and finance/strategy , you'll be the engine behind growth: bringing clarity to complexity, improving margins, and leading high-impact projects across logistics, customer experience, and internal processes. What You'll Own: Financial Clarity Own weekly/monthly financial reporting with actionable insights Manage our in-house Management Accountant and monthly management packs Operations & Logistics Manage 3PL relationships (UK, US, EU), returns, freight, and fulfilment Ensure warehouse/packaging standards match our brand quality Optimise systems, data tracking, and SLA performance Stock & Supply Chain Collaborate with Buying & Merch teams to optimise buying and stock levels Avoid overstock, margin erosion, and cashflow issues Strategic Projects Drive initiatives that reduce costs and boost contribution margin Improve international logistics, tariffs, and duty handling Customer Experience Lead the Customer Service function through our CS Manager Enhance our end-to-end customer experience as we scale What We're Looking For: Commercially sharp & financially fluent - you get unit economics, cashflow, and margin Experienced in DTC e-commerce with solid knowledge of 3PLs and global fulfilment A natural operator - great at building systems, streamlining workflows, and reducing waste Hands-on and high energy - you don't wait for permission; you drive clarity and results Comfortable working directly with founders and contributing to big-picture thinking Proficient in Excel / Google Sheets and not afraid to get into the data A great human - collaborative, calm under pressure, and genuinely positive to be around What You'll Get: Salary of circa £75k Hybrid working with flexibility Fantastic Manchester Location Opportunity to make a real impact in a high growth business BBBH: 33458

Location: Manchester, GB

Posted Date: 5/23/2025