Guest Service Associate

Description At Naples Wax Center (NWC), indulge in our expansive selection of body and facial waxing services within our luxurious and inviting atmosphere. With membership options and a strong local following, our establishment sees a consistently high influx of guests. As a Guest Service Associate at Naples Wax Center, you will play a pivotal role in delivering top-notch customer service, building lasting relationships with guests, and contributing to the success of our center. We offer competitive compensation, opportunities for professional development, and a supportive team environment. We are actively seeking courteous, skilled, and driven professionals to join our team. Applicants should thrive in a dynamic, fast-paced setting and commit to a minimum of 30 hours per week. This role reports to the Assistant Manager and Center Manager, providing opportunities for growth within our organization. Responsibilities: Operational Duties: Educate guests about current in-center promotions. Build and maintain professional relationships with guests. Ensure the wax suite is clean and sanitized. Encourage guest retention by pre-booking appointments. Increase appointment bookings through guest referrals. Meet and exceed individual and center goals. Follow the schedule provided during the application process. Arrange coverage for time off to prevent conflicting guest bookings. Manage the reservation book efficiently to accommodate guest requests. Arrive punctually, dressed appropriately with a visible nametag. Create memorable guest experiences using NWC terminology and scripts. Perform any other duties as assigned. Team Collaboration: Work with management and staff to foster a positive work environment. Participate in team meetings and training to enhance skills. Compliance: Follow all regulations and policies related to NWC operations. Maintain confidentiality of participant information. Adhere to hygiene and sanitation standards, including cleaning protocols. Follow health and safety policies and procedures. Facility Maintenance: Keep the facility clean and organized. Report maintenance issues promptly. Qualifications: Required: Exceptional interpersonal and communication skills for collaborative work. Preferred: Strong attention to detail and a passion for delivering excellent customer service; ability to thrive in a fast-paced environment. Core Competencies Communication Results Driven Customer Focus Teamwork Benefits: Competitive salary Medical, dental, vision, and voluntary insurance plans 401(k) with corporate match Generous PTO plan Tuition reimbursement If you're ready to advance your career and join a dedicated team, please send your resume to careers@xpresspa.com . We look forward to hearing from you! *Full-time positions only. J-18808-Ljbffr

Location: provincia-di-napoli, IT

Posted Date: 5/20/2025