Deskside Technician I

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer opinions on new products or services. In addition, we are seeking a person with exceptional customer service skills, the ability to build effective working relationships with team members and business users, and a flexible, committed approach to work. Job Responsibilities Face-to-face IT support for users; Hardware installation, movement, and de-installation; Diagnosing problems related to personal hardware (PCs, laptops, printers, scanners, etc.); Testing system and application changes, preparing scripts in MS Windows 10 and MS Office 365 environments; Managing small projects related to new hardware or software installations; Installing software, patches, and updates using MS SCCM; Job Requirements 2-3 years of experience in a technical ICT environment, preferably in a manufacturing organization; General end-user technology knowledge; Experience with End User Workspace platforms (discovery, asset management, client management); Proficiency with Microsoft platforms (Active Directory, Office, SCCM); Experience with ITSM tools (ticket management software) is preferred; Soft skills: planning and organizing, attention to detail, problem solving, analysis, flexibility, customer sensitivity, technical writing skills; Excellent written and spoken English and French skills; What We Offer Competitive salary with 14 installments/year and meal vouchers; Discounts with top brands through our Corporate Benefits Platform; Referral bonuses for recommending friends; Opportunities for training via Stefanini University, including IT and soft skills; Professional development in a stable multinational environment; Exposure to an international, multicultural team across Europe; Next Steps We encourage you to apply today, as job postings may be taken down at any time. For further information, contact us at recruitmentEMEA@stefanini.com . This job description outlines the general nature and level of work performed by employees in this role. It is not an exhaustive list of duties and responsibilities. Diversity & Inclusion At the Stefanini Group, we value diversity and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, or nationality. We encourage everyone to be themselves! About Us We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, including IT outsourcing, application development, and staffing. We operate in 41 countries through 70 offices, serving industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. We offer career opportunities globally for professionals interested in a vibrant, team-oriented workplace. If you are customer-centric with a 'get it done' attitude, we invite you to explore your future with us! Learn more at www.stefanini.com and follow us on LinkedIn, Facebook, and Instagram for updates. J-18808-Ljbffr

Location: provincia-di-genova, IT

Posted Date: 5/20/2025