Digital Network Administrator

Role : Digital Network - Administrator Role Responsibilities : - Oversee the management and execution of network technology initiatives, ensuring successful technology rollouts and team readiness. - Troubleshoot network issues, referring to KEDBs and knowledge bases to resolve known or repetitive issues. - Provide escalated support to end-users on ICT issues and requests, such as hardware, software, network, and cloud services. - Install, configure, and update infrastructure systems and services. - Monitor and maintain the performance and security of systems and services. - Assist with the implementation and testing of new solutions and upgrades. - Document and update procedures, policies, and manuals, and maintain accurate records of assets and inventory. - Participate in regularly scheduled after-hours monthly maintenance windows to perform system firmware/software patching and/or infrastructure updates that requires system downtime outside of business hours. - Provide support to other regional locations of the company as required, which may also include a time-shift of working hours to accommodate. - Escalate unresolved issues to L3 Network SMEs, supporting the process and coordinating with third-party vendors when necessary. - Ensure process compliance by tracking and updating tickets, preparing shift handover reports, and maintaining SLA adherence. - Design, implement, and maintain network infrastructure including routers, switches, and firewalls. - Monitor network performance and troubleshoot issues to ensure optimal uptime. - Configure and manage VPNs, LANs, and WANs. - Perform regular network assessments and security audits. - Collaborate with other IT staff to optimize network resources and improve efficiency. - Document network configurations, changes, and procedures. - Provide technical support and guidance to users regarding network-related issues. Skills : - Bachelor's degree in Computer Science, Information Technology, or related field. - 5-15 years of experience in network administration or related role. - Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, etc.). - Experience with network security measures and tools (firewalls, intrusion detection systems). - Proficiency in configuring and managing routing and switching devices. Job Requirements : - B.Sc in Chemistry or related field; postgraduate qualification is a plus. - Certifications like CCNA, F5 Certified Admin, Riverbed RCSA-W, ZIA Admin, or Prisma SD-WAN are desirable. - Proficiency in network administration, security management, WAN optimization, and troubleshooting. - Strong communication and process management skills for effective coordination with vendors and internal teams. (ref:hirist.tech)

Location: in, IN

Posted Date: 5/20/2025