Associate Team Leader - Lab/Desktop

Job Description Job Description Daily Responsibilities/Job Description: Implement, monitor, and provide technical support of customer laboratory IT environments, typically integrated with instrumentation Implement customer specified benchtop computing design and processes Administer and assure connectivity of customer's Windows based platform Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers Manage On-boarding, retirement and relocation of equipment Implement Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc. Analyze, identify, and implement enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner Ensure adherence to client's corporate policies through periodic reporting and compliance programs Act as the technical support contact for instrument vendor Repair and troubleshoot instrument related computers and escalating issues to the client infrastructure teams Provide technical support for new system validations and change management efforts Create and maintain a physical inventory of lab equipment, PC's, software and any other information specified by the client Submit weekly Engineer reports to the team lead by COB on the last business day of the week Act as client Liaison for software/hardware related inquiries Participate in client team meetings Provide support across all Enterprise practices as required Act as the technical expert to handle escalations and be a mentor to junior team members Provide back up to team leads as required Demonstrate appropriate use of office equipment/software after training Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment Skills Overview: Qualifications/years of experience: Basic Qualifications: High School Diploma with 4 years of relevant work experience OR Associates Degree with 2 years of relevant work experience OR Bachelor's Degree with 1 year of relevant work experience Preferred Qualifications: Experience with scientific instrumentation Experience in Life Science environment Experience in a validated environment Experience working in GxP, ISO, and FDA compliant facilities Must Haves: Technology Requirements: Additional Requirements: ZR

Location: Somerville, NJ, US

Posted Date: 5/17/2025