CX Transformation Manager

Sydney based Attractive salary on offer bonus Greenfield project About YOUR New Employer: A greenfields opportunity has become available to join a large infrastructure business based in Sydney. This employer is at the forefront of a fast-moving and dynamic industry. The business is going through a period of growth and change, and they have a fantastic culture, being highly innovative. As part of their ongoing customer-focused journey, they are looking for a CX Transformation Manager to drive the next phase of change across the business and help make it customer-obsessed. About YOUR New Job: • Lead the transformation of customer experience by overseeing impactful projects aimed at enhancing customer service delivery and satisfaction. • Manage the full project lifecycle, from planning to execution, ensuring timely and cost-effective results. • Drive continuous improvement initiatives to optimize customer service operations. • Foster a customer-first culture within the organization. • Collaborate across various teams to ensure smooth implementation of changes. • Play a key role in shaping the future of customer service operations in a dynamic and evolving environment. • Identify and manage critical stakeholder dependencies. About YOU: • Experienced project manager with a strong track record in leading customer experience and service transformation initiatives. • Expertise in change management, process optimization, and stakeholder engagement. • Ability to navigate complex environments and manage budgets effectively. • Proven leadership in guiding cross-functional teams to success. • Thrives in fast-paced settings and is adaptable to dynamic work environments. • Passionate about driving positive change within customer service operations. The Benefits: • An opportunity to lead and influence a large customer experience transformation. • A dynamic, fast-paced work environment that fosters growth and innovation. • Competitive compensation and benefits package. • A chance to make a tangible impact on the customer service landscape. If this role is of interest, please forward your resume or call David Smith on 0414 439 786

Location: West Perth, AU

Posted Date: 5/15/2025