Branch Manager

· You will be responsible for the working environment including the aesthetics of the branch, their gardens and communal areas, kitchens, and bathrooms. Ensure that these areas are always neat, tidy, and cleaned as per Company standards and requirements. · To sell units / parking / warehouse and or office space. · To convert leads and upselling all packages on offer. Know the occupancy of the Branch and realize that occupancy and sales are linked. · Assisting clients and staff where need be with regards to equipment, maintenance and or property matters which may be required from time to time. · To communicate effectively and concisely via all forms of correspondence (email, WhatsApp, letters etc.) and have a good grasp of business etiquette and language. · Customer Service new, existing, potential, retaining and exiting off all and potential clients. · Administrative duties: Member enquiries, quotations, contracts, deposits, refunds, FICA, copying and printing. · All general office administration and management reception responsibilities, answering of telephones, clients parcel handling, managing printing stations, communal staff tea/coffee area, ordering of stock, stock taking, cleaning schedules and rosters, staff management and property management. · Finance related responsibilities: E-wallet management, daily mapping of cashbook receipts (debtor payments), daily cash-ups and weekly bank deposits. · Sage Evolution - making comprehensive notes on any client interactions on Sage Evolution. · Daily debt collecting (telephone calls, SMSs). · Storage, Packing & Logistics Responsibilities: Assist with packaging requirements, removal companies and general coordination where need be. · General staff management , control, and discipline. Report unacceptable behaviour and staff related matters to Human Resources via the Regional Manager. Ensure that staff are productive and manage their performance on a consistent basis. · You must capture all quotations and contracts on Sage Evolution accurately, with supporting documentation and report back to your Regional Manager on sales progress. · You will be required to conduct verification of information and the collection of FICA documentation to create new client contracts. · Promoting our brand in a professional manner with a view to building our brand, acquiring leads, and making conversions (sales). · Update marketing reports on Sage Evolution and any other tool implemented by management. · Facility Maintenance : Walk the branches daily with staff. This is to ensure that all work done previously is checked, security of the branch is checked. Manager can then allocate new work for the day and manage their staff accordingly. · Oversee maintenance projects. Submit Maintenance Report and update Occupational Health and Safety checklists. · Ensuring that the branch perimeter walls, and electric fencing are in working order and that there are no security breaches and that all security features are in working order. · Occupational Health and safety Policy compliance . Checking that all fire equipment service dates are up to date, not leaking and in good working order. · Ensure that the vacant units are cleaned as soon as they are vacated and report any damage; ensuring it is dealt with before any new moves in. · Branch Managers are required to personally suspend services or overlocking arrears units and/or offices and supplying their staff and Regional Manager with overlock lists and information. · It is the Branch Managers responsibility to ensure that all branches have the correct security procedures in place. All security measures must be fully functional and maintained. All security- related issues must be reported to the Regional Manager immediately for actioning. Minimum of 2 to 3 years related work experience. Own reliable transport and drivers license. Flexible on work/site location within the applicable dedicated region. Matric Certificate and related Tertiary education. Strong, solid and friendly telephone Etiquette and leadership skills. Computer literate with related certification. Friendly, helpful, and service orientated attitude. Excellent Customer-focused attitude and Relationship management. Positiveness and professionalism are essential.

Location: iLembe, ZA

Posted Date: 5/15/2025