Billing Administrator

Job Title: Customer Billing Administrator Department: Service (Customer Support) Reports to: Customer Support Manager FLSA Status: Non - Exempt Schedule: Hybrid | onsite Tue/Wed, remote Mon/Thu/Fri SUMMARY: SKIDATA is looking for a Customer Billing Administrator to join our Customer Support team. This team member will help ensure that our 1000 SKIDATA installations in the US are able to continue operating at their optimal level. This role consists of performing audit, verification, closure and invoicing service orders completed by service engineers/technicians. The Customer Billing Administrator will strive to maximize revenue recognition and maintain integrity of service order data and documentation. Provide daily internal & external customer support via email, customer portal and phone line requests. The applicant should have strong communication skills and willingness to acquire and share product/solution know-how with our team and customers ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to: Monitor, review and audit service orders for accuracy to ensure timely and accurate revenue recognition and close of orders in service management queue. Communicate with customers regarding service order and billing accuracy. Perform service order verification and processing in accordance with established policies and procedures. Serve as a resource to the field organization and customers by researching and resolving issues in a timely manner and escalates urgent customer issues to management. Interface with multiple internal departments to maintain the integrity of functional data. May prepare and distribute department reports, regarding uptime, response time and service/site history Answer inbound calls in accordance with established metrics while delivering positive customer service Process and resolve service tooling issues with billing/invoicing in accordance with established policies and procedures. Ensure customer service orders meet regulatory procedures and guidelines. Enhance profitability and growth through achieving the departments goals and objectives. Perform other related duties, projects and tasks as assigned. QUALIFICATIONS This is an experienced level position within the Service/Customer Support Department. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. A minimum of 5 year’s experience working in a service support environment working in a customer service, billing or accounting support role for a mid to large size company. Experience working in a high-volume call center preferred. Exceptional customer service skills. Solid math skills and the ability to make quick and accurate math calculations is essential for job success. Intermediate knowledge or background in accounting. Must have strong critical-thinking skills to be able to quickly analyze, isolate and resolve billing issues. Proficiency in Microsoft Word, Excel, PowerPoint and experience using Service Management software or ERP system is a plus. Excellent English communication skills (verbal and written). Fluency in Spanish verbal and written) a plus. Must possess aptitude to learn new technologies. The ability to work independently all while keeping others informed of your processes and progress via multiple avenues – including ERP System, email, and/or phone. EDUCATION / EXPERIENCE High school diploma or higher educational degree (Associates or, BA/BS etc.) in Business or Accounting or related field. A minimum of 5 year’s experience working in a service support environment working in a customer service, billing or accounting support role for a mid to large size company. Experience working in a high-volume call center preferred. Or an acceptable equivalent combination of education and experience. CERTIFICATES, LICENSES, REGISTRATIONS Billing or Accounting Certifications a plus. SKIDATA recognizes people as our most valuable asset! Our competitive salary and strong benefits package includes 401k, medical and dental insurance, life insurance, paid sick time and vacation, paid personal time and paid company holidays. SKIDATA is an equal opportunity employer and strives to create a diverse and inclusive environment where everyone can thrive, feel a sense of belonging and do impactful work together. SKIDATA’s goal is to unite to win and we are committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. Compensation in MXN.

Location: Monterrey, MX

Posted Date: 5/15/2025