Director, Technical Support EMEA

We're an innovative medical technology company whose purpose is to enable healthier lives everywhere, every day. While we discover and develop groundbreaking products and services that benefit everyone, we are especially passionate about those that advance women's health and well-being. This allows us to be a company that prospers, grows and empowers women to experience healthier lives. None of this would be possible without the talent, skills and aspirations of our employees. Their expertise and dedication to developing and sharing more robust, science-based certainty drives our increasingly global presence, as well as a pipeline that responds to the unmet health and wellness needs of women, families and communities. What powers our growth across Breast & Skeletal Health, Diagnostic Solutions, and GYN Surgical Solutions is also what differentiates us: the exceptional and clinically proven ability of our products to detect, diagnose and treat illnesses and other health conditions earlier and better. This clinical superiority creates high expectations, which we fulfill by always challenging ourselves to improve health through better technology, education and market access. Our goal is to minimize doubt and maximize the confidence our customers and their patients have in their decisions and diagnoses. We work toward this goal every day, always aware that in an increasingly complex and competitive global environment, we must continually earn the trust of our customers and their patients. By focusing on women's health while still delivering health benefits to everyone, we are setting a new standard of excellence that is strengthened by purpose, driven by passion and brought to life by our promise of more certain early detection and better health outcomes. Director, Technical Support EMEA Role location: Brussels, Belgium Position Overview: We are seeking a visionary and dynamic Director of Technical Support to join our team at our Zaventem site. In this critical leadership role you will oversee our customer technical support operations, drive strategic initiatives, and ensure exceptional service delivery to our clients. You will be responsible for leading a team of technical professionals, managing solution-oriented projects, and fostering a culture of excellence and continuous improvement. Key Responsibilities: Lead and manage the central service operations ensuring high standards of service delivery and client satisfaction. Develop and implement a customer service strategy aligning with Hologic's overall business objectives. Oversee the performance and development, providing guidance, training, and professional development opportunities. Identify, initiate, establish and develop strategic relationships with key organisational stakeholders. Implement best practices and standard operating procedures to enhance performance, cost to serve and service quality Ensure compliance with industry regulations, company policies and quality standards. Foster a culture of innovation, teamwork and continuous improvement within the service operations team. Qualifications: Established experience in service management or service operations within the medical device or healthcare industry. Proven track record of leadership and team management in a technical solutions environment is a significant plus. Strong strategic thinking, problem-solving, and decision-making skills. Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders. Demonstrated ability to drive process improvements and manage change in a dynamic environment. Willingness to travel as required. What We Offer: Competitive salary and benefits package. Opportunity to work with cutting-edge technologies and contribute to impactful healthcare solutions. A collaborative and innovative work environment that values professional growth and development. The chance to make a difference in the lives of patients and healthcare providers around the world. Join us at Hologic and be a part of a team that is dedicated to advancing the future of healthcare. Service Management, Service Delivery, Innovation, Customer Service, Service Strategy, Communication, Solution Oriented, Customer Experience, Service quality, Team Leadership, Business, Central Services, Decision Making, Management, Health System, Projects, Development, Regulation, Training, Strategic Thinking, Team Leadership, VOS, Quality Control, Leadership, Cost To Serve, EMEA, Best Practices, Technical support, Company policies, High Standards, Operations, Service Operation, Medical Devices, Problem Management, Technical solutions, Process Development, Organization Skills

Location: steenokkerzeel, BE

Posted Date: 5/15/2025