IT Support Analyst

IT Support Analyst (First Line) Stoke (4 days per week on site) 26-28k Applications accepted with experience in the following roles: Help Desk First Line Support Customer Service/Call Centre (with vested interested in Tech) Entry Level candidates who have completed a Tech related Degree Key Responsibilities: To provide all Service Desk support activities and assistance to end users in the recording and resolution of incidents requests and problems, including diagnosing and triaging of hardware requests and builds To ensure that all end user raised incidents and service requests are clearly logged in the Service Desk portal, maintaining accurate log entries through to resolution To perform basic trouble shooting on all supported technology & applications, identifying recurring issues and as appropriate, raising problem tickets to progress to resolution Essential Skills: Good IT skills Ability to work to demanding timelines Strong focus on team achievements but can work effectively without guidance Excellent communication skills Strong organisational skills Strong prioritisation skills Strong decision making skills Ability to adapt and reprioritise solutions within tight time constraints Strong interpretation of complex requirements Demonstrates a willingness to learn, and a commitment to quality and continuous improvement Customer service (end user) ethos Excellent analytical and problem-solving skills

Location: Stoke-On-Trent, GB

Posted Date: 5/12/2025