Information Technology Service Desk Team Lead

We are seeking new talent! Job Title: Service Desk Team Lead Location: Monterrey, Nuevo Leon English: Advanced Level 4 years of experience What do you need for this challenge? Proven experience as an IT Help Desk team lead or similar role. Excellent communication and customer service skills. Strong technical knowledge of computer hardware, software, operating systems, and networking. Experience with ticketing systems, remote desktop tools, and diagnostic utilities. Ability to work independently and as part of a team. Strong problem-solving and analytical skills. Ability to multitask and prioritize tasks in a fast-paced environment. Advanced English is a must. We are certified as a Top Employer in Latam, we have benefits such as indefinite contract from the first moment, competitive salary, insurance for major medical expenses for you, spouse and children, dental plan, training portals and certifications to boost your professional development, pantry vouchers, life insurance, excellent work tools, and much more. If you are interested, please send you updated English CV to monica.v-external@tcs.com

Location: Monterrey, MX

Posted Date: 5/12/2025