Customer Service Team Lead

PLEASE READ BEFORE APPLYING Fluent level of English and Italian is required. Please submit your CV in English. YOUR MISSION As a CSO Team Leader, you will be a team coach responsible for coordination and development to provide premium customer service. You will act as the primary contact for proactive analysis on customer account management and deal with complex issues to increase customer satisfaction and maximize asset productivity according to CHEP strategy. YOUR GOALS Team Management: Assess, motivate, and develop the team through coaching and personalized development plans. Build a culture of continuous improvement by introducing best practices, new ideas, and opportunities. Process Improvement: Evaluate current account management activities to identify improvement areas, define tasks and KPIs, and optimize processes to develop internal best practices. Create activity guidelines for onboarding new members and ensuring service consistency. Customer Satisfaction: Take preventive actions to maximize customer satisfaction, respond positively to issues, conduct root cause analysis, and provide reconciliation for customer accounts related to pricing and declaration methods. WHAT WE ARE LOOKING FOR 3-5 years of experience in a customer-facing role Preferred experience in an international environment Experience in a service company with customer contact, analysis, and attention to detail as key success factors Experience working with objectives, measures, and KPIs WHAT WE OFFER Competitive remuneration package Annual bonus based on performance Lunch vouchers Opportunity to participate in the Brambles share program Transportation subsidy Referral bonus for sharing top talent Hybrid working arrangement Various health and wellbeing programs and events Note: Benefits may vary by location. More information will be provided during your first call with our recruiters. Location: Customer Service • Varese, Lombardy, Italy J-18808-Ljbffr

Location: lombardia, IT

Posted Date: 5/12/2025