Customer Support Specialist

Skynflow is a fast-growing DTC company that has achieved remarkable revenue results within its first 4 months of operations. Our goal is to reach €2M in 2025 and €10M in 2026. To support this growth, we are seeking a Customer Support Specialist to provide exceptional customer service via email and WhatsApp live chat. Are you detail-oriented, empathetic, and solutions-driven? You might be the perfect fit. IMPORTANT : Must be registered as a freelancer / self-employed (with a valid VAT number) ABOUT SKYNFLOW Skynflow is a rapidly expanding eCommerce skincare brand targeting the European market. Founded in 2024, we believe skincare should be simple, effective, and trustworthy. Our mission : To cut through the noise and deliver skincare that simply works. No fluff, no hype. Our vision : In 2 years – Become an 8-figure skincare brand In 5 years – Become one of the most recognized skincare brands globally, hitting $100M in revenue ABOUT THE ROLE We’re looking for a Customer Support Operator to deliver outstanding support and ensure a seamless experience for our customers across global eCommerce platforms. You’ll be the primary contact for handling inquiries via email and WhatsApp, resolving issues efficiently, and fostering trust and loyalty. Your efforts will directly influence customer satisfaction and our brand reputation. If you thrive in a fast-paced environment and want to play a key role in scaling a high-growth brand, we’d love to have you on board! QUALIFICATIONS Native or fluent Italian (main language), strong English required; French / Spanish basics are a plus At least 1 year of customer support experience, preferably with international shipping Hands-on knowledge of Shopify Tech-Savvy & Organized – proficiency in ChatGPT, Google Sheets, Docs, and Drive Strong problem-solving and sales mindset Ability to work remotely with high autonomy Full-Time Availability – committed to growth with us Exceptional Time Management – capable of multitasking and meeting deadlines in a fast-paced setting RESPONSIBILITIES Manage customer inquiries promptly via email and WhatsApp with empathy, speed, and problem-solving skills, staying engaged until the customer is fully supported or has made a purchase Handle complaints, duplicated orders, corrections, returns/refunds, recover abandoned carts, and troubleshoot order issues with a solution-oriented approach Assist with order processing and shipment tracking, providing updates and modifications as needed Maintain up-to-date product knowledge to offer accurate information and recommendations Use Shopify and Gorgias efficiently to manage tickets and interactions Document and organize customer data using Google Sheets, Docs, and Drive Collaborate with operations, fulfillment, and marketing teams to escalate and resolve concerns Uphold our brand’s reputation by delivering friendly, helpful, and empathetic service Meet performance metrics such as response time, resolution rate, and customer satisfaction targets WHY JOIN US? Growth: From €0 to €500,000 in 4 months, aiming for $10M/year in the next two years Dynamic Culture: Challenge and support each other to grow professionally and personally Perks: Bonuses and professional development courses (coming soon) Healthy Competition: A performance-driven environment that rewards effort and improvement TO APPLY Click the APPLY BUTTON only if you are a freelancer / self-employed. J-18808-Ljbffr

Location: veneto, IT

Posted Date: 5/12/2025