Reservation Salesperson

ApartmentsFlorence.it is looking for an exceptionally friendly and enthusiastic salesperson to be part of our young and fast-growing team. We are Florence’s leading vacation rental property management company with more than 400 vacation homes in the city centre. ESSENTIAL DUTIES & RESPONSIBILITIES Use your personality and creativity to sell the value of renting our vacation properties via phone, email, and in person. Provide information about vacation rental homes and availabilities to guests over the phone, email, and in person. Coordinate relationships and reservations with Higher Education Organizations in Florence as a Housing Supplier. Confirm reservations via phone, Skype, and email; manage online bookings with guests. Process reservations, including sending confirmation emails, running credit card charges, and maintaining communication with guests before, during, and after their stay. Assist with long-term lease agreements: find options, organize visits, and finalize sales. Provide concierge services regarding local services, recreation, restaurants, and activities. Handle guest customer service issues and negotiate solutions. Follow established policies and procedures. Visit vacation rentals with customers to better understand the properties and improve sales. Perform additional duties such as marketing via internet and social media, or other property management tasks as assigned. Achieve sales targets as set by management. Knowledge of revenue strategies is a plus. Desired Skills and Experience QUALIFICATIONS Experience in sales, reservations, or customer service is advantageous. Strong analytical skills. Attention to detail and organizational skills; ability to work well in a team. Local knowledge of Florence. Fluent in English and Italian; other languages are a plus. Availability to work shifts from 9:00 to 19:00, 7 days a week, year-round. Strong organizational skills, multitasking ability, and capacity to work under pressure. Proficiency with internet, Skype, and Microsoft Office. Excellent interpersonal and communication skills, friendly and courteous demeanor. Motivated, determined, and committed. Legal right to work in Italy. Availability to start soon is preferred. Compensation includes salary plus commission. Office Location Florence city centre. Shifts Operating 7 days a week, 365 days a year, with shifts scheduled to allow staff to plan their personal lives. Current shifts are: Monday to Friday: 9:00-18:00 or 10:00-19:00 Saturday and Sunday: 9:00-18:00 Staff typically work up to 5 of these time slots weekly. Seniority Level Entry level Employment Type Full-time Job Function Sales and Business Development Industries Hospitality J-18808-Ljbffr

Location: provincia-di-firenze, IT

Posted Date: 5/12/2025