Digital Customer Experience (CX) Manager

Social network you want to login/join with: Digital Customer Experience (CX) Manager, Teramo Client: Location: Job Category: Other - EU work permit required: Yes Job Reference: 7169083187698597888337168 Job Views: 1 Posted: 09.05.2025 Job Description: DIGITAL CUSTOMER EXPERIENCE (CX) MANAGER Position Type: Permanent, Full-Time, Remote (with travel to Group Head Office in Germany) About Häfele: Häfele is an internationally trusted provider of furniture fittings, ironmongery, and hardware, known for quality and excellent customer service, supporting customers worldwide with a comprehensive support team. Your Role: Are you passionate about delivering exceptional digital experiences and leading change across global operations? Do you excel in dynamic, cross-functional environments focused on innovation and customer satisfaction? We seek a Digital Customer Experience Manager who will also act as the Global Process Owner for the Contact-to-Order (C2O) journey, a role with significant impact. This is your chance to enhance customer digital interactions and transform global processes for seamless service. As Digital Customer Experience Manager, you will: Lead digital strategy development and implementation across all customer touchpoints Enhance the digital journey from website to social media and mobile platforms Coordinate departments and regions for a consistent customer experience Utilize data, feedback, and analytics for ongoing innovation and improvement Promote digital CX best practices globally As Global Process Owner (C2O), you will: Own the entire Contact-to-Order process worldwide Standardize and harmonize processes across markets and departments Lead cross-functional teams to improve performance, efficiency, and customer satisfaction Use KPIs and insights for process enhancements Drive change management, training, and adoption of new processes Requirements: Degree in Business, Marketing, Computer Science, or related field Fluent in English; German or other languages are advantageous Several years of experience in digital customer experience and process management Proficiency with CRM, analytics, marketing automation, and process modeling tools Ability to build stakeholder relationships and lead multicultural teams Strong analytical, problem-solving, and project management skills Customer-focused mindset and passion for continuous improvement Willingness to travel, especially in Germany Benefits include: Annual Bonus Healthcare, pension scheme, shopping and activity discounts, and more Learning and development opportunities This role offers the opportunity to lead digital innovation and operational excellence within a global organization, with the freedom to shape strategy and execute your vision. J-18808-Ljbffr

Location: teramo, IT

Posted Date: 5/12/2025