Alation - Senior Salesforce Application Developer - Apex/Visual Force

Job Description : Alation is seeking an experienced Salesforce Senior Developer with a strong focus on Service Cloud, who requires deep expertise across all Salesforce development components. The ideal candidate will play a critical role in designing, developing, and implementing scalable Salesforce solutions to enhance our customer service operations. This position requires a hands-on professional with exceptional problem-solving skills, technical expertise, and the ability to work collaboratively with cross-functional teams. Role & Responsibilities : The core responsibilities for the job include the following : Salesforce Development : - Design and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC), and other Salesforce technologies. - Develop and maintain Service Cloud components, including Case Management, Knowledge Base, Service Console, and Omni-Channel. - Build and optimize flows, process builders, triggers, and validation rules to streamline Cloud Expertise : - Customize and configure Service Cloud features to meet business needs, including Live Agent, Field Service, and AI-powered Einstein Bots. - Design and implement solutions to enhance customer support capabilities, including SLA tracking, automated case routing, and escalation management. - Configure and customize Omni-Channel settings, including work item queues, routing rules, and presence and API Management : - Integrate Salesforce with third-party systems using REST, SOAP APIs, and middleware tools like Workato, Netsuite, Zoominfo, and Snowflake. - Develop custom APIs and maintain data synchronization between Salesforce and external applications. Salesforce Configuration : - Set up and manage user roles, permissions, and profiles to ensure data security and compliance. Solution Design and Architecture : - Collaborate with stakeholders to gather requirements and translate them into technical solutions. - Create detailed technical documentation, including system architecture, data models, and process diagrams. - Ensure solutions are scalable, maintainable, and aligned with Salesforce best practices. Mentorship and Leadership : - Provide guidance and mentorship to junior developers and admins. - Participate in code reviews to ensure quality and adherence to standards. Continuous Improvement : - Stay updated on Salesforce releases and features, particularly those related to Service Cloud. - Identify opportunities to enhance Salesforce functionality and implement innovative solutions. Requirements : - Bachelor's degree in Computer Science, Information Technology, or related field. - 8 years of hands-on Salesforce development experience, with a strong focus on Service Cloud and Sales Cloud, will be a plus. Technical Skills : - Proficient in Apex, Visualforce, Lightning Web Components (LWC), and JavaScript. - Expertise in Service Cloud components, including Case Management, Service Console, and Knowledge Base. - Strong knowledge of Salesforce declarative tools (Flows, Process Builder, Validation Rules). - Experience with Salesforce integrations using REST, SOAP, and middleware tools like Workato, Netsuite. - Knowledge of Salesforce data modeling, security model, and sharing rules. Certifications : - Salesforce Service Cloud Consultant (preferred). - Salesforce Platform Developer I (required) and Platform Developer II (preferred). - Additional Salesforce certifications are a plus (e. g., Salesforce Application Architect). (ref:hirist.tech)

Location: chennai, IN

Posted Date: 5/12/2025