Senior Account Manager

Are you a commercially astute relationship builder with a passion for delivering exceptional customer service and driving account growth? Talent Guardian is proud to be partnering with a fast-paced, forward-thinking business in Poole to find a proactive Senior Account Manager who thrives in a collaborative, high-energy environment. This is an opportunity to join a team that values initiative, rewards results, and is committed to both personal and professional growth. What You’ll Be Doing: Managing and nurturing a portfolio of key customer accounts to drive growth, retention, and satisfaction. Handling the full customer journey—calls, emails, quotes, CRM updates, order management, and post-sale support. Analysing account data to spot whitespace opportunities and increase profitability. Collaborating with internal teams including Sales, Operations, and Marketing to meet customer needs. Scheduling account reviews and maintaining up-to-date records of all client interactions and changes. Delivering memorable service experiences and identifying areas for continuous improvement. What You’ll Bring: 4 years of B2B or B2C experience in account management, client services, or a similar customer-facing role. Confidence in communicating over phone and video calls. Strong commercial awareness and the ability to interpret data to identify opportunities. Excellent relationship-building skills with a proactive and professional approach. Strong organisational skills, high attention to detail, and the ability to multitask in a fast-paced environment. The Benefits: You'll join a company that truly invests in its people. Here's just a snapshot of the incredible benefits on offer: Modern, open-plan office environment Free onsite parking Unlimited ‘tuck shop’ snacks Free lunch every Friday Charity dress-down day every Friday Company social and corporate events Perks at Work scheme (exclusive employee discounts) Subsidised workplace massage ‘Giveback Days’ – with meals cooked by the Senior Management Team Complementary Happy Birthday vouchers Short walk to a large supermarket Cycle to Work scheme Eye care vouchers Employee Assistance Programme (EAP) Recognition & Rewards: “Growth by Sharing” bonus scheme Holiday buy-back scheme: buy up to 5 days and sell up to 2 (run annually in January) Company sick pay Reserved 3 holiday days for Christmas closure Annual leave increases with service: 2 days after 2 years 1 day after 4 years 1 day after 6 years Apply today

Location: Poole, GB

Posted Date: 5/10/2025