Insurance Surveyor

Trinity Claims is seeking a highly skilled Surveyor with a proven track record in managing high value, complex domestic claims from cradle to grave. We want you to: Deliver a customer focused and cost efficient service by managing household building validation and repairs within defined financial authority limits. As part of the position, you will conduct site visits to assess and prepare scopes of work for large loss claims. Additionally, you will review and verify scope and quantum on previously accepted claims, while providing support to network surveyors and contractors. You will oversee claim spend on building repairs and manage large loss reinstatements with administrative support. Your technical expertise will be crucial for handling building damage related claims and acting as a first point of contact for the Customer Services Team on FOS complaints. This position will require reasonable travel across the UK, along with the flexibility to work evenings and weekends as needed. We’ll need you to be able to: Communicate claim decisions directly to the Policyholder or Authorised Persons with clear, well explained reasoning. Experience in dealing with complex home claim in excess of £100,000. Assess building claims in accordance with relevant policy wording ensuring clear well communication explanation of any partial or declined claims. Provide first stage support for Customer Services in handling FOS complaints, including drafting detailed technical decision reports. Collaborate with approved Building Contractors to manage contract variations and interim payments, coordinating joint site visits when required. Provide technical guidance on building repairs, conduct peer to peer reviews, and support the professional development of less experienced colleagues through upskilling initiatives. Validate customer invoices or quotations using Xactware, ensuring costs are fair, reasonable, and aligned with policy coverage. Visit large loss claim sites to produce comprehensive reports and scopes of work in Xactware, ensuring accuracy and reserving philosophies are adhered to. Audit and oversee the performance of Surveyor Networks and Contractors in collaboration with the Supply Chain Manager, reviewing claims from inception to completion through desk and site audits. Update and manage Buildings Insurance claims by adjusting reserves, coordinating contractor instructions, and closing claims promptly. Skills/Attributes required Excellent verbal and written communication skills Good organisational skills Accuracy and attention to detail Tact and assertiveness when dealing with customers who may be distressed or angry Ability to work well under pressure and meet deadlines PC literate with good administrative skills Ability to take on increased ownership and responsibility when necessary Drive/motivation Helpfulness and a passion for customer service High energy levels Positive approach Team player Completer/finisher Drive and enthusiasm for meeting targets Empathy and understanding Confidence & a professional attitude Highly motivated with ability to work on own initiative Experience/knowledge A minimum of 5 years construction experience, trade background considered Estimating/surveying experience within insurance is essential Experience of Xactware or other estimating software desirable Qualifications Secondary education with qualifications in Maths and English, and demonstrable ability in numeracy skills & written English. Qualifications in surveying such as HNC or MCIOB area desirable In return, we can offer you: Basic Salary Circa £50,000 (DOE) £4,800 Car Allowance as well as market leading benefits. 25 days Annual leave plus statutory holidays. Rewards: On-site gym Free on-site parking Free on-site breakfast bar Complimentary on-site snacks and soft drinks Discretionary performance related bonus Life insurance cover Enhanced company pension scheme Cycle to Work Scheme Employee of the month & employee of the year awards Refer a Friend scheme An extra day’s holiday for your birthday Paid volunteering/charity day a year Support in your development and wellbeing, including an Employee Assistance Program (EAP) Eye test vouchers Training and development opportunities at all levels through Trinity Academy and Apprenticeship programs Social events Application deadline: this position will remain open until we have found the right person for the job. We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted. Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.

Location: London, GB

Posted Date: 5/10/2025