Customer Service Team Coordinator

Role: Customer Service Team Coordinator Contract: Permanent Hours: M/F 0800-1700 Location: Rochdale Why work for DACHSER? Were a family-owned global logistics provider delivering over 83 million shipments a year, including everything from fashion, DIY, chemicals to medical equipment. Internationally, we are among the top 15 logistics providers in terms of sales revenue. We combine and integrate the world's most intelligent logistics network capabilities that keep the global economy running today and tomorrow. DACHSER is a diverse, innovative and energetic workplace where everyone's ideas are always welcomed and considered. We strive to keep the family sentiment running through the business which creates an exciting, ambitious and supportive work ethic. Whether you are looking at opportunities in operations, as part of our Regional Office or support teams, we offer a competitive salary and a range of benefits. Pension Contribution Competitive Holiday Allowance Employee Assistance Programme Discount Platform Life Assurance Benefit Cycle To Work Scheme Purpose Of the Role: To oversee and coordinate the activities of the Central Order Management team, ensuring the smooth processing of customer orders, adherence to internal standards, and delivery of a high level of service. The role combines technical oversight of operational processes with team coordination and people development. Key Responsibilities: Technical and disciplinary management of the Central Order Management team Development, training, and coaching of team members to achieve high performance Coordination and optimisation of service workflows and order processing procedures Monitoring and analysis of runtime statistics and quality KPIs Liaising with internal departments and external clients to resolve issues and improve service Attending customer meetings and supporting key client relationships Driving conflict resolution across order management processes and between sites Ensuring compliance with internal service level agreements and process standards Maintaining clear communication within the team and with stakeholders Identifying opportunities for process improvement and implementing best practices The Ideal candidate will have: At least 3 years of relevant professional experience in logistics or order management Proven experience in team coordination or supervisory roles Strong proficiency in Microsoft Office tools (Excel, Word, PowerPoint) Excellent communication skills and the ability to manage customer and internal relationships Strong attention to detail and the ability to manage competing priorities A proactive and solution-focused mindset The ability to analyse performance data and act accordingly Experience in managing sickness notifications, conducting interviews, issuing warnings, and granting leave Confidence in making hiring recommendations and supporting staff development We do not accept CV details from Recruitment Agencies unless DACHSER has engaged directly regarding the role requirements beforehand. ADZN1_UKTJ

Location: Rochdale, GB

Posted Date: 5/10/2025