Sales Office Administrator

Role: Sales Office Administrator Location: Tewkesbury Hours: 40hrs, Mon - Fri, 8:30am - 5pm, alternate Saturdays 8am - 2:30pm (When a Saturday is worked a day off in week will be given) Salary: £27,435pa Wright Staff Recruitment are currently representing a highly succesful family run dairy business in Tewkesbury who are looking to add a Sales Office Administrator to their team. Role: Delivering excellent customer service, this dynamic role involves dealing with a large number of incoming calls and emails from customers to take sales orders and input these into the computer system for processing. Main Duties & Responsibilities: * Processing sales orders received via emails, faxes and phone calls * Checking that all orders have been correctly input onto the computer system * Liaising with customers/depot staff regarding customer orders and delivery issues * Liaising with stock control * Answering general enquiries as required * Providing cover for Reception including answering the switchboard * Organising run-outs as required * Investigating customer credit on their account and action as appropriate * Working to daily and weekly deadlines, to ensure distribution of products at the correct times * Assisting in ensuring the correct distribution of invoices * Taking part in ad-hoc project * Contributing to a positive working environment * Any other duties as required by Senior Management. Skills (Essential): * Experience of delivering excellent customer service and ensuring queries or complaints are handled in a timely manner * An understanding of the importance of exceeding expectations, and a desire to deliver excellence in all service areas * An exceptional telephone manner * Strong organisational skills with the ability to prioritise and work to deadlines * Professional and clear communications skills, both verbal and written * Ability to adapt positively and assist with new processes and procedures * A 'can do' attitude with a commitment to seeing tasks through to completion * Ability to work as part of a team and be able to multi-task * Strong interpersonal skills * Ability to work to tight deadlines * The ability to use initiative and remain calm under pressure * Ability to think creatively in order to improve the customer experience * Have attention to detail and the ability to input data accurately * Keenness to develop and receptive to training * Adaptable. Skills (Desirable): * Experience in a Sales environment. * Strong IT skills including MS Word, Excel and Outlook

Location: Tredington, GB

Posted Date: 5/9/2025