Housing Adviser

Warwick District Council – Person Specification Job Title: Housing Adviser Attributes Job Specific Qualifications & Experience Essential: At least 2 years' experience of delivering customer focused quality services on face-to-face and telephone basis. Experience of maintaining electronic based information systems. Desirable: Knowledge of housing and homelessness. Experience of managing a client case load. Customer service training. Non-Job Specific Qualifications & Experience A minimum qualification of 3 GCSEs grade C/4 or above (or equivalent) to include English and Maths. Experience of drafting written correspondence to customers as well as liaising with them on a face-to-face basis and on the telephone. Experience of using Microsoft Outlook, Word and Excel. Desirable: Job Specific Knowledge, Skills & Abilities Essential: Excellent customer service skills combined with the ability to give customers confidence in service provision. The ability to make and communicate difficult decisions. Patient, understanding and able to empathise with customers who are experiencing difficult situations. A 'can do' attitude with a focus on problem solving. Excellent interpersonal and listening skills. Knowledge of general administrative techniques. Desirable: Knowledge and understanding of the broad Housing Agenda and its impact on society. Non-Job Specific Knowledge, Skills & Abilities Excellent interpersonal skills with a friendly, non-judgmental, approachable, sensitive and customer-oriented approach. Good time management and organisational skills. Ability to take ownership of own performance and focus on achieving targets. Excellent attention to detail. Excellent team working skills. Ability to negotiate. Good written and verbal skills including the ability to draft basic correspondence, and converse confidently with customers. Excellent IT skills. A high level of self-motivation. Desirable: A knowledge of local authority functions and services. Other Requirements Essential: Must be aware of and/or have the ability to develop an awareness of Equal Opportunities issues and to comply with Warwick District Council's Equal Opportunities Policy Statement. A willingness to undertake training appropriate to the job. A flexible approach to meet the ongoing needs of the Service Area and Council as a whole. Awareness and understanding of the importance of equality and the ability to translate this into daily working practices and approach. Willingness to work out of hours when necessary. A willingness to undertake training appropriate to the job. Positive and enthusiastic with the ability to embrace change. Promote and maintain a culture which places customers first and aims to deliver a high standard of service. Desirable: Full valid driving licence and access to a car

Location: Woodloes Park, GB

Posted Date: 5/9/2025