Business Analyst

About R Systems: R Systems is a leading digital product engineering company that designs and develops chip-to-cloud software products, platforms, and digital experiences that empower its clients to achieve higher revenues and operational efficiency. Our product mindset and engineering capabilities in Cloud, Data, AI, and CX enable us to serve key players in the high-tech industry, including ISVs, SaaS, and Internet companies, as well as product companies in telecom, media, finance, manufacturing, and health verticals. We Are Great Place to Work ® Certified™ in 10 countries with a full-time workforce [India, USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia & Thailand]! We are recognized as one of the Best Tech Brands 2024 by the Times Group and India's Top 500 Value Creators 2023 by Dun & Bradstreet. Company Link : R Systems | Digital Product Engineering Profile Overview:  Graduate with 3-5 years experience of Contact Center.  More than 2 years of experience in quality function of Spanish calls.  Client interaction experience is must.  Excellent spoken and written communication skills for Spanish language.  Should be able to communicate in English language also (Verbal & Written).  Must have worked with process excellence/operational excellence/transactional quality.  Exposure to MS Power point, Visio, Micro Strategy would be an added advantage. Key Responsibilities:  Develop queries using Boolean and temporal logic to deliver the foundation for analysis to objectives agreed with the customer.  Perform analysis of query/call listening results in line with customer objectives to develop business cases.  Compile analysis results and create presentations.  Interacting with clients on presented data & results. Why Join R Systems? Frequent Internal Hackathons : Engage in dynamic competitions with exciting prizes to keep your skills sharp. Cultural Celebrations : Strengthen our familial bonds through shared celebrations, fostering a sense of community. Diverse Project Exposure : Work on a variety of projects across sectors like Healthcare, Banking, e-commerce, and Retail, collaborating with leading global brands. Centre of Excellence (COE): Benefit from technical guidance and upskilling opportunities provided by our team of technology experts, helping you navigate your career path. E-Learning Platform: Gain access to comprehensive e-learning platforms coupled with a robust mentorship program to enhance your skills. Open Door Policy: Embrace a culture of mutual support, respect, and open dialogue, promoting a collaborative work environment. If you are passionate and excited about working in a fast-paced, innovative environment, we would love to hear from you! R Systems is an equal opportunity employer that does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, age, or any other characteristic protected by law. We strive to build a team that reflects the diverse communities we serve, and we actively encourage applications from individuals of all backgrounds and experiences. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, training, promotion, and benefits.

Location: Ciudad de México, MX

Posted Date: 5/9/2025