Operations Coach

Afni is hiring Insurance Project Coaches for our growing insurance program who are responsible for supervising and developing a team of insurance service or sales consultants. Your role will focus on driving performance, building a motivated team, and fostering individual skill development. What you will be doing: Maximize Team Potential: Work closely with your team to leverage their natural talents and maximize their performance. Team Management: Supervise a team of 15 or more insurance service or sales consultants who engage with existing and prospective customers to offer tailored solutions. Collaboration: Partner with management and peers to identify best practices and brainstorm solutions to both minor and major challenges. Performance Improvement: Identify opportunities for individual and team performance enhancement, implement improvement processes, and close performance gaps. Conflict Resolution: Effectively resolve conflicts and achieve outstanding results by balancing empathy, care, and performance for both customers and staff. Administrative Duties: Handle administrative tasks such as managing time off, approving payroll adjustments, ensuring schedule adherence, and monitoring performance metrics. What you will need: High school diploma or equivalent and previous supervisory experience in a call center environment. Ability to communicate direction in a clear and concise manner Possess a strong customer service background with the ability to drive results for your team. Possess strong leadership and relationship skills. Have a naturally positive attitude. Know your way around Microsoft Office products. Are a problem-solver with a genuine desire to help people be successful. Can work on more than one thing at a time and know how to prioritize. Are ready to be part of a team and contribute to Afni's success.

Location: Monterrey, MX

Posted Date: 5/9/2025