Transition Specialist Property Management

Affinity Management Services is an Association Management Company proudly serving Miami-Dade, Broward, and Palm Beach County! We have grown over this time because of our focus on supporting our associations in creating a first-class living environment for our residents and for our commitment to enrich the quality of life and provide innovative services in our communities. Demand for our services is ever growing and we are looking for individuals to join us on our quest to empower and transform each community we partner with. Duties and Responsibilities: Onboard new clients into Affinity systems Interact with the previous management company and Board Members to ensure all necessary documentation is provided to ensure a smooth onboarding process Interact with association vendors and provide updated information Track progress of the onboarding process in the project management tool Constantly looking for more efficient ways to improve the transition process. Interacts with Director of Association Accounting, General Ledger Accountant, Regional Director, and Association Managers as needed. Responsible for preparing and sending all initial correspondence sent to the new client. Responsible for preparing and sending bi-monthly transition reports for the Board of Directors. Responsible for preparing and sending weekly transition reports for Leadership Team. Maintains accounts receivable ledgers by verifying and posting account transactions. Maintains computer information files in a neat and orderly fashion. Assist upper management in creating efficiencies within the position. Adhere to SLA provided by upper management Reports to the Transition Manager Handle inbound calls and address inquiries. Make outbound calls and respond to voicemails. Assist with providing account statements upon request Document phone calls in the notes section of each owner file. Assist with providing transfer services Assist with navigating the AMS website, filing a dispute, ACC modification, Pay your dues etc. Follow-up with and process applicable letters associated with ARC requests for Portfolio Manager Respond to client e-mails in a timely manner and foster positive client relationships. QUALIFICATIONS To perform this job successfully, the ideal candidate must be able to perform each duty efficiently and with a high standard. The requirements listed below are representative of the knowledge, skill, and/or ability needed. Good written and verbal communication skills. Strong Problem Solving and Analytical Skills Knowledge of MS office (Excel, Word & Outlook) Understanding of VMS Software &/or Click Pay preferred. 2-3 years of prior experience in similar role and responsibilities preferred. EDUCATION and/or EXPERIENCE Bachelor’s degree in Business Administration from an accredited college or university preferred. Full-Time Monday - Friday 9:00 am- 5:00 pm EST At Affinity Management Services, we are passionate about community association management. We love sharing our knowledge and we are always ready to welcome new team members. If you enjoy the various challenges of community association and property management—if you are interested in Homeowners Associations, Condominiums, and Apartments, and the different demands of each—we would like to get to know you. Our purpose is to enrich the quality of life for our communities, through our most important resource, the Human Capital and by leading with these four values: Teamwork Be reliable to all Take ownership Work collaboratively Professionalism Set high standards Commit to self-development Hold yourself & others accountable Relationship Focused Instill Trust Be Open & Honest Be an active listener Solutions Driven Get things Done Achieve Results Think outside the box

Location: México, MX

Posted Date: 5/9/2025