TEAM LEADER - US

Team Leader Randburg Seasonal USA Campaign – Night Shift  Main purpose of the job: We are looking for professional, self-motivated and determined individuals to join us on this exciting USA Campaign. You will be required manage a team in assisting clients in the USA with a luxurious, high end experience. This is seasonal work, and operate within America’s sunny season, for 6 months. If you have worked with clients from America before, and are confident in managing a team to deliver exceptional service to the international market…… Apply Now! Key responsibilities: Effectively manage the team to ensure service delivery standards are met Immediately address any challenges the agents might face which may impact productivity Coach and mentor the teams Regular performance reviews to ensure KPI’s are met and Daily management of absenteeism and attendance Build rapport with the client, and ensure every experience is exceptional Maintain sound client relations Create and submit the necessary reporting on time Regularly connect with management where support is needed Minimum Requirements: Must have worked night shift before Must have worked with American clients MS Office literate Excellent communication both verbal and written We will only consider applications from candidates who have worked on a USA campaign before.

Location: Randburg, ZA

Posted Date: 5/8/2025