Installation Engineer

We are looking for a dynamic and experienced Installation Engineer to deliver top-quality installations of roller doors, garage doors and related products. You will be responsible for ensuring that installations are completed to the highest standards, with a focus on customer satisfaction, safety, and efficiency. RESPONSIBILITIES Carry out installations of roller doors and related products in residential properties, Ensure all installations are completed efficiently, with a focus on safety, accuracy, and customer satisfaction. Work closely with the Direct Sales team and Surveyors to ensure seamless coordination between the initial sale, survey, and final installation. Provide feedback to Sales and Survey teams on customer expectations, site conditions and any issues that may impact the installation process. Be the face of the company during installations, representing the company’s values of professionalism, reliability, and customer service. Address any customer queries or concerns on-site in a professional manner, ensuring a positive experience. Adhere to all health and safety regulations and company policies during installations. Maintain high standards of workmanship, ensuring all products meet company and regulatory quality standards. Report on job completion, noting any issues, delays, or site-specific challenges, and complete necessary documentation. Troubleshoot and resolve any issues that arise during the installation process, ensuring minimal disruption to the customer. Collaborate with the after-sales team to address any remedial work required, ensuring timely and effective resolutions. Provide regular feedback to the Operations team regarding the installation process, customer satisfaction, and areas for improvement. Stay up-to-date with product updates, installation techniques, and best practices to ensure ongoing personal development and improvement. Attend internal Field Quality & Technical Liaison Reviews to coordinate Field issues WORK EXPERIENCE REQUIREMENTS Knowledge of Door products and assembly materials Knowledge of Installation processes and troubleshooting Experience of working & communicating remotely

Location: Exeter, GB

Posted Date: 5/6/2025