Customer Service Representative (m/f/d) - Maternity Cover

Social network you want to login/join with: Customer Service Representative (m/f/d) - Maternity Cover, Turin col-narrow-left Client: Penumbra Location: Turin, Italy Job Category: Customer Service - EU work permit required: Yes col-narrow-right Job Reference: dd3787237d0b Job Views: 4 Posted: 01.05.2025 Expiry Date: 15.06.2025 col-wide Job Description: Innovation Teamwork Initiative are our core values. If you seek a meaningful challenge in a well-established, fast-growing international company, join us and help expand our team that saves lives daily. We are a dynamic company looking for a highly motivated Customer Service Representative (f/m/d) for a maternity cover in our Italian office . This role offers front-line support for customer inquiries and plays a key part in supporting sales operations. This position complies with Italian Law 68/99 (CategorieProtette), and we strongly encourage individuals with disabilities to apply. What’s In It For You Stay Active: Enjoy an annual fitness subsidy to support your healthy lifestyle. Support & Well-Being: Benefit from our Employee Assistance Program for guidance and support. Family First: Receive two weeks of paid Family Care Leave for supporting a sick family member or bereavement. Vacation Time: Paid time off on December 24th and 31st, in addition to regular vacation days. Smart Spending: Up to €1,000 annually in Edenred/Welfare vouchers for various retailers. Daily Meals Covered: €8 meal voucher for each working day. A Team That Inspires: Work with a diverse, supportive team encouraging growth. Boost Your Investments: Participate in our Employee Stock Purchase Program with 15% cashback. Accident Insurance: Coverage during all business trips. Main Responsibilities Respond to customer inquiries by processing orders accurately and efficiently, with a customer-centric approach. Use company systems (SAP) to enter sales orders, manage inventory, and customize defaults for customers. Process RMAs promptly, maintaining transparent communication. Register, track, and resolve customer complaints, acting as a reliable partner. Build and maintain strong customer relationships through excellent service. Manage the Travel Stock program, ensuring compliance and coordination. Maintain and update customer databases accurately. What We’re Looking For Bachelor’s degree in Business, Marketing, or related field preferred; relevant experience considered. At least 2 years’ experience in Customer Service, Sales, or similar roles. Strong communication skills, especially over the phone. Proficiency in Microsoft Office and experience with SAP or ERP systems. Fluent in English, both written and spoken. We welcome candidates of all backgrounds and are committed to equal opportunity. Please submit your CV in English. J-18808-Ljbffr

Location: provincia-di-torino, IT

Posted Date: 5/6/2025