Service Manager

Exciting Career Opportunity: Service Manager at Jackson Motor Company – Derwent Park Dealership Jackson Motor Company is seeking a highly experienced Service Manager to lead our team at the Derwent Park dealership. As the Service Manager, you will be responsible for leading our Service Department with a focus on supportive and collaborative leadership . We are looking for someone who can motivate and inspire a team, foster strong relationships with stakeholders, and hold themselves and others accountable for delivering exceptional service. Key Requirements: A strong background in the automotive industry, with at least 5 years of experience. Proven success in your area of expertise, demonstrating a track record of delivering excellent results. A customer-centric mindset, with the ability to find solutions that enhance the customer experience. About the Role: This is a dynamic position that combines customer service, inter-department collaboration, and administrative duties, including monthly KPI reporting. As the Service Manager, you will oversee the front-of-house operations and manage a high-performing team, ensuring outstanding customer satisfaction. This is a perfect opportunity for a highly organized, driven professional with a passion for customer service to step into a leadership role. What We’re Looking For: You are an experienced Senior Service Advisor or Assistant Service Manager eager to make a meaningful impact in a dynamic environment. Delivering outstanding customer satisfaction is your passion, and you excel at making each customer feel valued. You have a strong focus on achieving results, maintaining high standards, and providing exceptional service. Communication is one of your key strengths—you’re able to connect with customers and collaborate seamlessly with your team. Highly organized and able to thrive under pressure, you manage your time effectively to meet deadlines. What You’ll Be Doing: Customer Service Excellence: Oversee daily operations of the service department, ensuring high customer satisfaction through prompt responses to inquiries, efficient appointment management, and swift resolution of any concerns. Team Leadership: Lead, mentor, and train service advisors, technicians, and other team members to ensure efficient operations and top-notch service delivery. Quality Assurance & Compliance: Monitor repairs to ensure they meet quality standards, follow manufacturer guidelines, and adhere to dealership policies, as well as safety and environmental regulations. Customer Communication: Maintain ongoing communication with customers regarding service progress, estimated costs, timelines, and offer recommendations for additional services when appropriate. Administrative Management: Ensure accurate record-keeping, manage warranty claims, handle invoices, and ensure proper documentation for all service transactions. Performance Monitoring: Track and report on key metrics including revenue, productivity, and customer satisfaction to the Service Manager, supporting strategic decisions and ongoing improvement efforts. What We Offer: Competitive remuneration package. A dynamic and supportive work environment. Exciting career progression opportunities for those with a passion to succeed. Ongoing training and development. At Jackson Motor Company, we are committed to diversity and equal opportunity in the workplace. Ready to take your career to the next level? Apply now and start your journey with a dealership that’s driven by excellence and a true sense of community by emailing jmc.com.au. Please note, only successful applicants will be contacted.

Location: North Hobart, AU

Posted Date: 5/5/2025