Help Desk Specialist 2

Help Desk Specialist 2 7 months contract 100 % onsite from Springfield for first 4-5 weeks training, after potential to be onsite/remote hybrid. Make sure candidates are okay to work onsite. (hours are 7-7pm Mon-Friday). Skills: Role Characteristics: Possess strong written and oral communication skills Exhibits exceptional Customer Service soft skills Demonstrates strong problem solving and troubleshooting skills to allow efficient and effective problem identification and apply appropriate solution Illustrates high attention to incident description, detail and impact Self-motivated and goal-oriented, capable of working in a fast paced and changing environment Good analytical and communication skills, sound judgment, and the ability to work effectively with all support areas Call center environment

Location: Springfield, MA, US

Posted Date: 5/4/2025